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Jeff Bezos Quote - You know, we love stories and we love narrative; we love to get lost in an author’s world.

You know, we love stories and we love narrative; we love to get lost in an author’s world.

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Book Love Narrative Reading Story World

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Marilyn Monroe Paulo Coelho Abraham Lincoln C. S. Lewis Khalil Gibran Charlie Chaplin Gautama Buddha Isaac Newton

If you make customers unhappy in the physical world, they might each tell 6 friends. If you make customers unhappy on the Internet, they can each tell 6,000 friends.
JEFF BEZOZ

Business Customer Internet Physical World
The book is not really the container for the book. The book itself is the narrative. It’s the thing that people create.
JEFF BEZOZ

Book Creation Narrative People
I don’t want to use my creative energy on somebody else’s user interface.
JEFF BEZOZ

Business Creative Energy Entrepreneur Interface Want
A brand for a company is like a reputation for a person. You earn reputation by trying to do hard things well.
JEFF BEZOZ

Brand Business Company Hard Work Person Reputation Try
Our biggest cost is not power, or servers, or people. It’s lack of utilization. It dominates all other costs.
JEFF BEZOS

Business Cost Dominate People Power Serve Utilization
If you do build a great experience, customers tell each other about that. Word of mouth is very powerful.
JEFF BEZOZ

Business Customer Each Other Experience Motivational Mouth Powerful
You know, we love stories and we love narrative; we love to get lost in an author’s world.
JEFF BEZOS

Book Love Narrative Reading Story World
Invention is by its very nature disruptive. If you want to be understood at all times, then don’t do anything new.
JEFF BEZOZ

Business Invention Nature Time Understand Want
Though we are optimistic, we must remain vigilant and maintain a sense of urgency.
JEFF BEZOZ

Maintain Optimism Urgent
We change our tools and then our tools change us.
JEFF BEZOZ

Business Change Tool
I try to spend my time on areas that I think are important for the future, and where I think I can add value.
JEFF BEZOZ

Business Future Important Spend Thinking Time Value
One of the things that gets me up in the morning is knowing that customer expectations are always rising, and I find that very exciting.
JEFF BEZOS

Business Customer Entrepreneur Excitement Expectation Finding Morning Rise
Be proud of your choices, not your gifts.
JEFF BEZOZ

Choice Gift Inspirational One Liner Proud
People loved their horses, too. But you don’t keep riding your horse to work just because you love it.
JEFF BEZOZ

Business Horse Love People Ride Work
I’m going to go do this crazy thing. I’m going to start this company selling books online.
JEFF BEZOZ

Book Business Company Crazy Internet Start
You don’t want to negotiate the price of simple things you buy every day.
JEFF BEZOZ

Business Buy Customer Negotiate Price
If we think long term, we can accomplish things that we couldn’t otherwise accomplish.
JEFF BEZOZ

Accomplishment Business Thinking
If you have a business model that relies on customers being misinformed, you better start working on changing your business model.
JEFF BEZOZ

Business Change Customer Misfortune Start Work
Every new thing creates two new questions and two new opportunities.
JEFF BEZOZ

Business Creation Opportunity
We got to talk about how lucky we are to have such amazing parents. They’ve always been and still are role models and mentors for us.
JEFF BEZOZ

Amazing Gratitude Lucky Mentor Parents Role Model
It’s hard to find things that won’t sell online.
JEFF BEZOZ

Ecommerce Internet Shopping
Focusing on the customer makes a company more resilient.
JEFF BEZOS

Business Company Customer Focus Silence
I think frugality drives innovation, just like other constraints do. One of the only ways to get out of a tight box is to invent your way out.
JEFF BEZOS

Business Innovation Thinking
The great thing about fact-based decisions is that they overrule the hierarchy.
JEFF BEZOZ

Business Decision Fact Hierarchy Rule
Life’s too short to hang out with people who aren’t resourceful.
JEFF BEZOZ

Business Hangout Inspirational Life People Resource
The best customer service is if the customer doesn’t need to call you, doesn’t need to talk to you. It just works.
JEFF BEZOZ

Business Customer Need Service Work
It is very difficult to get people to focus on the most important things when you’re in boom times.
JEFF BEZOZ

Business Difficult Focus People Success Time

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