Your brand is what other people say about you when you’re not in the room.
JEFF BEZOZWe’ve had three big ideas at Amazon that we’ve stuck with for 18 years, and thy’re the reason we’re successful: Put the customer first. Invent. And be patient.
More Jeff Bezos Quotes
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A company shouldn’t get addicted to being shiny, because shiny doesn’t last.
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My view is there’s no bad time to innovate.
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It is very difficult to get people to focus on the most important things when you’re in boom times.
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If you think about the long term then you can really make good life decisions that you won’t regret later.
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We see our customers as invited guests to a party, and we are the hosts. It’s our job every day to make every important aspect of the customer experience a little bit better.
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Will you be clever at the expense of others, or will you be kind?
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It’s not an experiment if you know it’s going to work.
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Your brand is formed primarily, not by what your company says about itself, but what the company does.
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If we think long term, we can accomplish things that we couldn’t otherwise accomplish.
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The Net is pretty cool, but the physical world is the best medium ever.
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It’s harder to be kind than clever.
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The best customer service is if the customer doesn’t need to call you, doesn’t need to talk to you. It just works.
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We innovate by starting with the customer and working backwards. That becomes the touchstone for how we invent.
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Teachers, who are really good create that environment where you can be very satisfied by the process of learning.
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Focusing on the customer makes a company more resilient.
JEFF BEZOS