“It is very difficult to get people to focus on the most important things when you’re in boom times.”

A brand for a company is like a reputation for a person. You earn reputation by trying to do hard things well.

What’s dangerous is not to evolve.

The best customer service is if the customer doesn’t need to call you, doesn’t need to talk to you. It just works.

The three most important things in retail are location, location, location. The three most important things for our consumer business are technology, technology, technology.

Every new thing creates two new questions and two new opportunities.

We change our tools and then our tools change us.

If you don’t understand the details of your business you are going to fail.

The book is not really the container for the book. The book itself is the narrative. It’s the thing that people create.

The Net is pretty cool, but the physical world is the best medium ever.

People who are right most of the time are people who change their minds often.

People don’t want gadgets, they want services.

A company shouldn’t get addicted to being shiny, because shiny doesn’t last.

I try to spend my time on areas that I think are important for the future, and where I think I can add value.

In the end, we are our choices.

I don’t buy stocks, I make stocks.

Where you are going to spend your time and your energy is one of the most important decisions you get to make in life.

My personal problem is that I take the business of film-making so seriously that I find it very difficult to relax.

Too many rules stifle innovation.

Whatever your goal in life, the beginning is knowledge and experience.

However beautiful the strategy, you should occasionally look at the results.

It’s good to learn from your mistakes. It’s better to learn from other people’s mistakes.

I need to behave in a way that will cause people to take me seriously.

For me, there is no such thing as a negative experience.

Now more than ever, we need heroes in our communities!