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Jeff Bezos Quote - Will you be clever at the expense of others, or will you be kind?

Will you be clever at the expense of others, or will you be kind?

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You don’t want to negotiate the price of simple things you buy every day.
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Focusing on the customer makes a company more resilient.
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In the old world, you devoted 30% of your time to building a great service and 70% of your time to shouting about it. In the new world, that inverts.
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Any business plan won’t survive its first encounter with reality. The reality will always be different. It will never be the plan.
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The three most important things in retail are location, location, location. The three most important things for our consumer business are technology, technology, technology.
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I don’t want to use my creative energy on somebody else’s user interface.
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Complaining is not a strategy.You have to work with the world as you find it, not as you would have it be.
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We are our choices. Build yourself a great story.
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You know, we love stories and we love narrative; we love to get lost in an author’s world.
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If we think long term, we can accomplish things that we couldn’t otherwise accomplish.
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If you’re truly obsessed over customers, it’ll cover a lot of errors.
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We change our tools and then our tools change us.
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Do something you’re very passionate about, and don’t try to chase what is kind of the “hot passion” of the day.
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If you double the number of experiments you do per year you’re going to double your inventiveness.
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If you only do things where you know the answer in advance, your company goes away.
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You know, we love stories and we love narrative; we love to get lost in an author’s world.
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