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Jeff Bezos Quote - Will you be clever at the expense of others, or will you be kind?

Will you be clever at the expense of others, or will you be kind?

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Marilyn Monroe Paulo Coelho Abraham Lincoln C. S. Lewis Khalil Gibran Charlie Chaplin Gautama Buddha Isaac Newton

The pain and emotional trauma caused by the racism and violence we are witnessing toward the black community has a long reach.
JEFF BEZOZ

Black Lives Matter Community Emotional Pain Racism Violence Witness
If you make customers unhappy in the physical world, they might each tell 6 friends. If you make customers unhappy on the Internet, they can each tell 6,000 friends.
JEFF BEZOZ

Business Customer Internet Physical World
Any business plan won’t survive its first encounter with reality. The reality will always be different. It will never be the plan.
JEFF BEZOS

Business Different Encounter Failure Planning Reality Success Survive
We innovate by starting with the customer and working backwards. That becomes the touchstone for how we invent.
JEFF BEZOZ

Business Customer Innovation Invention Start Stone Work
Maintain a firm grasp of the obvious at all times.
JEFF BEZOZ

Business Firm Grasp Obvious Time
We see our customers as invited guests to a party, and we are the hosts. It’s our job every day to make every important aspect of the customer experience a little bit better.
JEFF BEZOZ

Business Customer Experience Guest Invitation Party
The common question that gets asked in business is, why? That’s a good question, but an equally valid question is, why not?
JEFF BEZOZ

Business Entrepreneur Valid
Entrepreneurs must be willing to be misunderstood for long periods of time.
JEFF BEZOZ

Business Entrepreneur Misunderstanding Time
If you do build a great experience, customers tell each other about that. Word of mouth is very powerful.
JEFF BEZOZ

Business Customer Each Other Experience Motivational Mouth Powerful
People loved their horses, too. But you don’t keep riding your horse to work just because you love it.
JEFF BEZOZ

Business Horse Love People Ride Work
Invention is by its very nature disruptive. If you want to be understood at all times, then don’t do anything new.
JEFF BEZOZ

Business Invention Nature Time Understand Want
It’s time to go back to the Moon, this time to stay.
JEFF BEZOZ

Moon Stay Time
People who are right most of the time are people who change their minds often.
JEFF BEZOZ

Business Change Entrepreneur Mind People Right Success
The human brain is an incredible pattern-matching machine.
JEFF BEZOZ

Brain Human Intelligence Machine
Do something you’re very passionate about, and don’t try to chase what is kind of the “hot passion” of the day.
JEFF BEZOZ

Chase Entrepreneur Motivational Passion Passionate
Invention requires a long-term willingness to be misunderstood.
JEFF BEZOZ

Invention Misunderstanding Requirement
Percentage margins don’t matter. What matters always is dollar margins: the actual dollar amount. Companies are valued not on their percentage margins, but on how many dollars they actually make, and a multiple of that.
JEFF BEZOS

Amount Business Company Money Percentage
Focusing on the customer makes a company more resilient.
JEFF BEZOS

Business Company Customer Focus Silence
E-mail has some magical ability to turn off the politeness gene in a human being.
JEFF BEZOZ

Ability Business Human Internet Magic Polite
Advertising is the price you pay for unremakable thinking.
JEFF BEZOZ

Adversity Business Pay Price Remarkable
One of the things that gets me up in the morning is knowing that customer expectations are always rising, and I find that very exciting.
JEFF BEZOS

Business Customer Entrepreneur Excitement Expectation Finding Morning Rise
If you have a business model that relies on customers being misinformed, you better start working on changing your business model.
JEFF BEZOZ

Business Change Customer Misfortune Start Work
We can’t be in survival mode. We have to be in growth mode.
JEFF BEZOS

Business Growth Inspirational Success Survival
You know, we love stories and we love narrative; we love to get lost in an author’s world.
JEFF BEZOS

Book Love Narrative Reading Story World
You have to use your judgment. In cases like that, we say, ‘let’s be simple minded. We know this is a feature that’s good for customers. Let’s do it.
JEFF BEZOZ

Business Customer Feature Judgement Mind Simplicity
I’m going to go do this crazy thing. I’m going to start this company selling books online.
JEFF BEZOZ

Book Business Company Crazy Internet Start
If you can’t feed a team with two pizzas, it’s too large.
JEFF BEZOZ

Business Pizza Success Team

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