The three most important things in retail are location, location, location. The three most important things for our consumer business are technology, technology, technology.
JEFF BEZOZYou know, we love stories and we love narrative; we love to get lost in an author’s world.
More Jeff Bezos Quotes
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The common question that gets asked in business is, why? That’s a good question, but an equally valid question is, why not?
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Invention is by its very nature disruptive. If you want to be understood at all times, then don’t do anything new.
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My view is there’s no bad time to innovate.
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Cleverness is a gift, kindness is a choice.
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The book is not really the container for the book. The book itself is the narrative. It’s the thing that people create.
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If you build a great product or service, people will talk about it. But it starts with having something that’s worth talking about.
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Our point of view is we will sell more if we help people make purchasing decisions.
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If you make customers unhappy in the physical world, they might each tell 6 friends. If you make customers unhappy on the Internet, they can each tell 6,000 friends.
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Maintain a firm grasp of the obvious at all times.
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The great thing about fact-based decisions is that they overrule the hierarchy.
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No business can continue to shrink. That can only go on for so long before irrelevancy sets in.
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I don’t want to use my creative energy on somebody else’s user interface.
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E-mail has some magical ability to turn off the politeness gene in a human being.
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If we think long term, we can accomplish things that we couldn’t otherwise accomplish.
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I try to spend my time on areas that I think are important for the future, and where I think I can add value.
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Above all else, align with customers. Win when they win. Win only when they win.
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In the old world, you devoted 30% of your time to building a great service and 70% of your time to shouting about it. In the new world, that inverts.
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If you double the number of experiments you do per year you’re going to double your inventiveness.
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We can’t be in survival mode. We have to be in growth mode.
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Percentage margins don’t matter. What matters always is dollar margins: the actual dollar amount. Companies are valued not on their percentage margins, but on how many dollars they actually make, and a multiple of that.
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Your brand is formed primarily, not by what your company says about itself, but what the company does.
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Obsess about customers, not competitors.
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If you decide that you’re going to do only the things you know are going to work, you’re going to leave a lot of opportunity on the table.
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You know, we love stories and we love narrative; we love to get lost in an author’s world.
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I think frugality drives innovation, just like other constraints do. One of the only ways to get out of a tight box is to invent your way out.
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Though we are optimistic, we must remain vigilant and maintain a sense of urgency.
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