What we need to do is always lean into the future; when the world changes around you and when it changes against you – what used to be a tail wind is now a head wind – you have to lean into that and figure out what to do because complaining isn’t a strategy.
JEFF BEZOSYou know, we love stories and we love narrative; we love to get lost in an author’s world.
More Jeff Bezos Quotes
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Above all else, align with customers. Win when they win. Win only when they win.
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Percentage margins don’t matter. What matters always is dollar margins: the actual dollar amount. Companies are valued not on their percentage margins, but on how many dollars they actually make, and a multiple of that.
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No business can continue to shrink. That can only go on for so long before irrelevancy sets in.
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Go to bed early and wake up early. The morning hours are good.
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Our point of view is we will sell more if we help people make purchasing decisions.
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If you want to be inventive, you have to be willing to fail.
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We see our customers as invited guests to a party, and we are the hosts. It’s our job every day to make every important aspect of the customer experience a little bit better.
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I try to spend my time on areas that I think are important for the future, and where I think I can add value.
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Life’s too short to hang out with people who aren’t resourceful.
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Entrepreneurs must be willing to be misunderstood for long periods of time.
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If you’re not stubborn, you’ll give up on experiments too soon. And if you’re not flexible, you’ll pound your head against the wall and you won’t see a different solution to a problem you’re trying to solve.
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Determine what your customers need, and work backwards.
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If you build a great product or service, people will talk about it. But it starts with having something that’s worth talking about.
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It is very difficult to get people to focus on the most important things when you’re in boom times.
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We are our choices. Build yourself a great story.
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The best customer service is if the customer doesn’t need to call you, doesn’t need to talk to you. It just works.
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We’ve had three big ideas at Amazon that we’ve stuck with for 18 years, and thy’re the reason we’re successful: Put the customer first. Invent. And be patient.
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If you’re competitor-focused, you have to wait until there is a competitor doing something. Being customer-focused allows you to be more pioneering.
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You don’t want to negotiate the price of simple things you buy every day.
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Teachers, who are really good create that environment where you can be very satisfied by the process of learning.
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We change our tools and then our tools change us.
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E-mail has some magical ability to turn off the politeness gene in a human being.
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The human brain is an incredible pattern-matching machine.
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I don’t buy stocks, I make stocks.
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If you’re truly obsessed over customers, it’ll cover a lot of errors.
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People don’t want gadgets, they want services.
JEFF BEZOZ