To get something new done you have to be stubborn and focused, to the point that others might find unreasonable.
JEFF BEZOSThere’ll always be serendipity involved in discovery.
More Jeff Bezos Quotes
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The three most important things in retail are location, location, location. The three most important things for our consumer business are technology, technology, technology.
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The book is not really the container for the book. The book itself is the narrative. It’s the thing that people create.
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People don’t want gadgets, they want services.
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If you make customers unhappy in the physical world, they might each tell 6 friends. If you make customers unhappy on the Internet, they can each tell 6,000 friends.
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Cleverness is a gift, kindness is a choice.
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The Net is pretty cool, but the physical world is the best medium ever.
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I don’t want to use my creative energy on somebody else’s user interface.
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Where you are going to spend your time and your energy is one of the most important decisions you get to make in life.
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You know, we love stories and we love narrative; we love to get lost in an author’s world.
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We can’t be in survival mode. We have to be in growth mode.
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It is very difficult to get people to focus on the most important things when you’re in boom times.
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I’d rather interview 50 people and not hire anyone than hire the wrong person.
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If you’re truly obsessed over customers, it’ll cover a lot of errors.
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If you decide that you’re going to do only the things you know are going to work, you’re going to leave a lot of opportunity on the table.
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Teachers, who are really good create that environment where you can be very satisfied by the process of learning.
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Our biggest cost is not power, or servers, or people. It’s lack of utilization. It dominates all other costs.
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If you do build a great experience, customers tell each other about that. Word of mouth is very powerful.
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A company shouldn’t get addicted to being shiny, because shiny doesn’t last.
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In the old world, you devoted 30% of your time to building a great service and 70% of your time to shouting about it. In the new world, that inverts.
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If you build a great product or service, people will talk about it. But it starts with having something that’s worth talking about.
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Any business plan won’t survive its first encounter with reality. The reality will always be different. It will never be the plan.
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One of the things that gets me up in the morning is knowing that customer expectations are always rising, and I find that very exciting.
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I think if people read more, that is a better world.
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If you want to be inventive, you have to be willing to fail.
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Our point of view is we will sell more if we help people make purchasing decisions.
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What we need to do is always lean into the future; when the world changes around you and when it changes against you – what used to be a tail wind is now a head wind – you have to lean into that and figure out what to do because complaining isn’t a strategy.
JEFF BEZOS