“There’ll always be serendipity involved in discovery.”

Go to bed early and wake up early. The morning hours are good.

The pain and emotional trauma caused by the racism and violence we are witnessing toward the black community has a long reach.

A brand for a company is like a reputation for a person. You earn reputation by trying to do hard things well.

What’s dangerous is not to evolve.

The best customer service is if the customer doesn’t need to call you, doesn’t need to talk to you. It just works.

The three most important things in retail are location, location, location. The three most important things for our consumer business are technology, technology, technology.

Every new thing creates two new questions and two new opportunities.

We change our tools and then our tools change us.

If you don’t understand the details of your business you are going to fail.

The book is not really the container for the book. The book itself is the narrative. It’s the thing that people create.

The Net is pretty cool, but the physical world is the best medium ever.

People who are right most of the time are people who change their minds often.

People don’t want gadgets, they want services.

A company shouldn’t get addicted to being shiny, because shiny doesn’t last.

I try to spend my time on areas that I think are important for the future, and where I think I can add value.

In the end, we are our choices.

Success is 99% failure.

Pursue your dreams and see the opportunities in life’s setbacks.

Intuition is a very powerful thing, more powerful than intellect.

If you look for the best in your employees, they’ll flourish. If you criticize or look for the worst, they’ll shrivel up. We all need lots of watering.

If you don’t find the time, if you don’t do the work, you don’t get the results.

Optimism is important. You have to be a little silly about the goals you are going to set. You should try to do things that most people would not do.

ASAP. Whatever that means. It must mean, ‘Act swiftly awesome pacyderm!

The best way to understanding is a few good examples.