If you’re truly obsessed over customers, it’ll cover a lot of errors.
JEFF BEZOZObsess about customers, not competitors.
More Jeff Bezos Quotes
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If you’re not stubborn, you’ll give up on experiments too soon. And if you’re not flexible, you’ll pound your head against the wall and you won’t see a different solution to a problem you’re trying to solve.
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It’s not an experiment if you know it’s going to work.
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If you have a business model that relies on customers being misinformed, you better start working on changing your business model.
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Maintain a firm grasp of the obvious at all times.
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We are our choices. Build yourself a great story.
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We are stubborn on vision. We are flexible on details.
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Advertising is the price you pay for unremakable thinking.
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If you want to be inventive, you have to be willing to fail.
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I think frugality drives innovation, just like other constraints do. One of the only ways to get out of a tight box is to invent your way out.
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I think if people read more, that is a better world.
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Our point of view is we will sell more if we help people make purchasing decisions.
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The Net is pretty cool, but the physical world is the best medium ever.
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Market leadership can translate directly to higher revenue, higher profitability, greater capital velocity and correspondingly stronger returns on invested capital.
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In the old world, you devoted 30% of your time to building a great service and 70% of your time to shouting about it. In the new world, that inverts.
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It’s harder to be kind than clever.
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You know, we love stories and we love narrative; we love to get lost in an author’s world.
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A company shouldn’t get addicted to being shiny, because shiny doesn’t last.
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If you think about the long term then you can really make good life decisions that you won’t regret later.
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I try to spend my time on areas that I think are important for the future, and where I think I can add value.
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There’ll always be serendipity involved in discovery.
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I don’t buy stocks, I make stocks.
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To get something new done you have to be stubborn and focused, to the point that others might find unreasonable.
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The pain and emotional trauma caused by the racism and violence we are witnessing toward the black community has a long reach.
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We got to talk about how lucky we are to have such amazing parents. They’ve always been and still are role models and mentors for us.
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Everything you are comes from your choices.
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The best customer service is if the customer doesn’t need to call you, doesn’t need to talk to you. It just works.
JEFF BEZOZ