Invention is by its very nature disruptive. If you want to be understood at all times, then don’t do anything new.
JEFF BEZOZI think frugality drives innovation, just like other constraints do. One of the only ways to get out of a tight box is to invent your way out.
More Jeff Bezos Quotes
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If you do build a great experience, customers tell each other about that. Word of mouth is very powerful.
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We can’t be in survival mode. We have to be in growth mode.
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Every new thing creates two new questions and two new opportunities.
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I think frugality drives innovation, just like other constraints do. One of the only ways to get out of a tight box is to invent your way out.
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Maintain a firm grasp of the obvious at all times.
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It is very difficult to get people to focus on the most important things when you’re in boom times.
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If you build a great product or service, people will talk about it. But it starts with having something that’s worth talking about.
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In the old world, you devoted 30% of your time to building a great service and 70% of your time to shouting about it. In the new world, that inverts.
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The pain and emotional trauma caused by the racism and violence we are witnessing toward the black community has a long reach.
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If you double the number of experiments you do per year you’re going to double your inventiveness.
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You don’t want to negotiate the price of simple things you buy every day.
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It’s hard to find things that won’t sell online.
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It’s not an experiment if you know it’s going to work.
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I try to spend my time on areas that I think are important for the future, and where I think I can add value.
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Will you be clever at the expense of others, or will you be kind?
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Everything you are comes from your choices.
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We got to talk about how lucky we are to have such amazing parents. They’ve always been and still are role models and mentors for us.
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Go to bed early and wake up early. The morning hours are good.
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We’ve had three big ideas at Amazon that we’ve stuck with for 18 years, and thy’re the reason we’re successful: Put the customer first. Invent. And be patient.
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The best customer service is if the customer doesn’t need to call you, doesn’t need to talk to you. It just works.
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The great thing about fact-based decisions is that they overrule the hierarchy.
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Do something you’re very passionate about, and don’t try to chase what is kind of the “hot passion” of the day.
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If your customer base is aging with you, then eventually you are going to become obsolete or irrelevant. You need to be constantly figuring out who are your new customers and what are you doing to stay forever young.
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I think if people read more, that is a better world.
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If you don’t understand the details of your business you are going to fail.
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Position yourself with something that captures your curiosity, something that you’re missionary about.
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