Every new thing creates two new questions and two new opportunities.
JEFF BEZOZIf you want to be inventive, you have to be willing to fail.
More Jeff Bezos Quotes
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Cleverness is a gift, kindness is a choice.
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It’s not an experiment if you know it’s going to work.
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One of the things that gets me up in the morning is knowing that customer expectations are always rising, and I find that very exciting.
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If you make customers unhappy in the physical world, they might each tell 6 friends. If you make customers unhappy on the Internet, they can each tell 6,000 friends.
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If you build a great product or service, people will talk about it. But it starts with having something that’s worth talking about.
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I knew that if I failed I wouldn’t regret that, but I knew the one thing I might regret is not trying.
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I think frugality drives innovation, just like other constraints do. One of the only ways to get out of a tight box is to invent your way out.
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People who are right most of the time are people who change their minds often.
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Determine what your customers need, and work backwards.
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Your brand is formed primarily, not by what your company says about itself, but what the company does.
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We change our tools and then our tools change us.
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Be proud of your choices, not your gifts.
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A company shouldn’t get addicted to being shiny, because shiny doesn’t last.
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The common question that gets asked in business is, why? That’s a good question, but an equally valid question is, why not?
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My view is there’s no bad time to innovate.
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There are two kinds of companies, those that work to try to charge more and those that work to charge less. We will be the second.
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What’s dangerous is not to evolve.
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The best customer service is if the customer doesn’t need to call you, doesn’t need to talk to you. It just works.
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Focusing on the customer makes a company more resilient.
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One of the things that gets me up in the morning is knowing that customer expectations are always rising, and I find that very exciting.
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What we need to do is always lean into the future; when the world changes around you and when it changes against you – what used to be a tail wind is now a head wind – you have to lean into that and figure out what to do because complaining isn’t a strategy.
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Where you are going to spend your time and your energy is one of the most important decisions you get to make in life.
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Obsess about customers, not competitors.
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The human brain is an incredible pattern-matching machine.
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People don’t want gadgets, they want services.
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It is very difficult to get people to focus on the most important things when you’re in boom times.
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