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What we need to do is always lean into the future; when the world changes around you and when it changes against you – what used to be a tail wind is now a head wind – you have to lean into that and figure out what to do because complaining isn’t a strategy.

Jeff Bezos

We got to talk about how lucky we are to have such amazing parents. They’ve always been and still are role models and mentors for us.
JEFF BEZOZ

Amazing Gratitude Lucky Mentor Parents Role Model
If you’re truly obsessed over customers, it’ll cover a lot of errors.
JEFF BEZOZ

Business Customer Error Mistake Obsess
Focusing on the customer makes a company more resilient.
JEFF BEZOS

Business Company Customer Focus Silence
You have to use your judgment. In cases like that, we say, ‘let’s be simple minded. We know this is a feature that’s good for customers. Let’s do it.
JEFF BEZOZ

Business Customer Feature Judgement Mind Simplicity
The great thing about fact-based decisions is that they overrule the hierarchy.
JEFF BEZOZ

Business Decision Fact Hierarchy Rule
Above all else, align with customers. Win when they win. Win only when they win.
JEFF BEZOZ

Business Customer Satisfaction Win
We are stubborn on vision. We are flexible on details.
JEFF BEZOZ

Flexible Inspirational Stubborn Vision
People don’t want gadgets, they want services.
JEFF BEZOZ

Business Gadget People Service Want
If we think long term, we can accomplish things that we couldn’t otherwise accomplish.
JEFF BEZOZ

Accomplishment Business Thinking
I knew that if I failed I wouldn’t regret that, but I knew the one thing I might regret is not trying.
JEFF BEZOS

Business Failure Motivational Regret Success
If you decide that you’re going to do only the things you know are going to work, you’re going to leave a lot of opportunity on the table.
JEFF BEZOS

Business Decision Leaving Opportunity Table Work
The book is not really the container for the book. The book itself is the narrative. It’s the thing that people create.
JEFF BEZOZ

Book Creation Narrative People
Market leadership can translate directly to higher revenue, higher profitability, greater capital velocity and correspondingly stronger returns on invested capital.
JEFF BEZOS

Capital Investment Leadership Market Revenue
If you make customers unhappy in the physical world, they might each tell 6 friends. If you make customers unhappy on the Internet, they can each tell 6,000 friends.
JEFF BEZOZ

Business Customer Internet Physical World
Cultures aren’t so much planned as they evolve from that early set of people.
JEFF BEZOZ

Culture Evolve History People Planning
We change our tools and then our tools change us.
JEFF BEZOZ

Business Change Tool

What we need to do is always lean into the future; when the world changes around you and when it changes against you – what used to be a tail wind is now a head wind – you have to lean into that and figure out what to do because complaining isn’t a strategy.

Related Topics

Popular Authors

What we need to do is always lean into the future; when the world changes around you and when it changes against you – what used to be a tail wind is now a head wind – you have to lean into that and figure out what to do because complaining isn’t a strategy.

Related Topics

Popular Authors

More Jeff Bezos Quotes