We got to talk about how lucky we are to have such amazing parents. They’ve always been and still are role models and mentors for us.
JEFF BEZOZWhat we need to do is always lean into the future; when the world changes around you and when it changes against you – what used to be a tail wind is now a head wind – you have to lean into that and figure out what to do because complaining isn’t a strategy.
More Jeff Bezos Quotes
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If you’re truly obsessed over customers, it’ll cover a lot of errors.
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Focusing on the customer makes a company more resilient.
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You have to use your judgment. In cases like that, we say, ‘let’s be simple minded. We know this is a feature that’s good for customers. Let’s do it.
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The great thing about fact-based decisions is that they overrule the hierarchy.
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Above all else, align with customers. Win when they win. Win only when they win.
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We are stubborn on vision. We are flexible on details.
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People don’t want gadgets, they want services.
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If we think long term, we can accomplish things that we couldn’t otherwise accomplish.
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I knew that if I failed I wouldn’t regret that, but I knew the one thing I might regret is not trying.
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If you decide that you’re going to do only the things you know are going to work, you’re going to leave a lot of opportunity on the table.
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The book is not really the container for the book. The book itself is the narrative. It’s the thing that people create.
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Market leadership can translate directly to higher revenue, higher profitability, greater capital velocity and correspondingly stronger returns on invested capital.
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If you make customers unhappy in the physical world, they might each tell 6 friends. If you make customers unhappy on the Internet, they can each tell 6,000 friends.
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Cultures aren’t so much planned as they evolve from that early set of people.
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We change our tools and then our tools change us.
JEFF BEZOZ