Obsess about customers, not competitors.
JEFF BEZOSOne of the things that gets me up in the morning is knowing that customer expectations are always rising, and I find that very exciting.
More Jeff Bezos Quotes
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The best customer service is if the customer doesn’t need to call you, doesn’t need to talk to you. It just works.
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There’ll always be serendipity involved in discovery.
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My view is there’s no bad time to innovate.
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Any business plan won’t survive its first encounter with reality. The reality will always be different. It will never be the plan.
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If you build a great product or service, people will talk about it. But it starts with having something that’s worth talking about.
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It’s hard to find things that won’t sell online.
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Cultures aren’t so much planned as they evolve from that early set of people.
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If you double the number of experiments you do per year you’re going to double your inventiveness.
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One of the things that gets me up in the morning is knowing that customer expectations are always rising, and I find that very exciting.
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It’s time to go back to the Moon, this time to stay.
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The human brain is an incredible pattern-matching machine.
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If you think about the long term then you can really make good life decisions that you won’t regret later.
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I think if people read more, that is a better world.
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Teachers, who are really good create that environment where you can be very satisfied by the process of learning.
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Market leadership can translate directly to higher revenue, higher profitability, greater capital velocity and correspondingly stronger returns on invested capital.
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People don’t want gadgets, they want services.
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A company shouldn’t get addicted to being shiny, because shiny doesn’t last.
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If your customer base is aging with you, then eventually you are going to become obsolete or irrelevant. You need to be constantly figuring out who are your new customers and what are you doing to stay forever young.
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We see our customers as invited guests to a party, and we are the hosts. It’s our job every day to make every important aspect of the customer experience a little bit better.
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In the end, we are our choices.
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If you’re not stubborn, you’ll give up on experiments too soon. And if you’re not flexible, you’ll pound your head against the wall and you won’t see a different solution to a problem you’re trying to solve.
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If you’re truly obsessed over customers, it’ll cover a lot of errors.
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Everything you are comes from your choices.
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It is very difficult to get people to focus on the most important things when you’re in boom times.
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Position yourself with something that captures your curiosity, something that you’re missionary about.
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Will you be clever at the expense of others, or will you be kind?
JEFF BEZOS