Cleverness is a gift, kindness is a choice.
JEFF BEZOSOur biggest cost is not power, or servers, or people. It’s lack of utilization. It dominates all other costs.
More Jeff Bezos Quotes
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You don’t want to negotiate the price of simple things you buy every day.
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It is very difficult to get people to focus on the most important things when you’re in boom times.
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What’s dangerous is not to evolve.
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If you build a great product or service, people will talk about it. But it starts with having something that’s worth talking about.
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If you’re truly obsessed over customers, it’ll cover a lot of errors.
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People who are right most of the time are people who change their minds often.
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Will you be clever at the expense of others, or will you be kind?
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The best customer service is if the customer doesn’t need to call you, doesn’t need to talk to you. It just works.
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If you’re competitor-focused, you have to wait until there is a competitor doing something. Being customer-focused allows you to be more pioneering.
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It’s not an experiment if you know it’s going to work.
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One of the things that gets me up in the morning is knowing that customer expectations are always rising, and I find that very exciting.
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Do something you’re very passionate about, and don’t try to chase what is kind of the “hot passion” of the day.
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The pain and emotional trauma caused by the racism and violence we are witnessing toward the black community has a long reach.
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My view is there’s no bad time to innovate.
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The great thing about fact-based decisions is that they overrule the hierarchy.
JEFF BEZOZ