E-mail has some magical ability to turn off the politeness gene in a human being.
JEFF BEZOZPercentage margins don’t matter. What matters always is dollar margins: the actual dollar amount. Companies are valued not on their percentage margins, but on how many dollars they actually make, and a multiple of that.
More Jeff Bezos Quotes
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Invention is by its very nature disruptive. If you want to be understood at all times, then don’t do anything new.
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Be proud of your choices, not your gifts.
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Cultures aren’t so much planned as they evolve from that early set of people.
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I think frugality drives innovation, just like other constraints do. One of the only ways to get out of a tight box is to invent your way out.
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The best customer service is if the customer doesn’t need to call you, doesn’t need to talk to you. It just works.
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If you don’t understand the details of your business you are going to fail.
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In the end, we are our choices.
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There are two kinds of companies, those that work to try to charge more and those that work to charge less. We will be the second.
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I’d rather interview 50 people and not hire anyone than hire the wrong person.
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No business can continue to shrink. That can only go on for so long before irrelevancy sets in.
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A company shouldn’t get addicted to being shiny, because shiny doesn’t last.
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Our biggest cost is not power, or servers, or people. It’s lack of utilization. It dominates all other costs.
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We’ve had three big ideas at Amazon that we’ve stuck with for 18 years, and thy’re the reason we’re successful: Put the customer first. Invent. And be patient.
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The three most important things in retail are location, location, location. The three most important things for our consumer business are technology, technology, technology.
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If you build a great product or service, people will talk about it. But it starts with having something that’s worth talking about.
JEFF BEZOZ