The best customer service is if the customer doesn’t need to call you, doesn’t need to talk to you. It just works.
JEFF BEZOZPercentage margins don’t matter. What matters always is dollar margins: the actual dollar amount. Companies are valued not on their percentage margins, but on how many dollars they actually make, and a multiple of that.
More Jeff Bezos Quotes
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Cleverness is a gift, kindness is a choice.
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We change our tools and then our tools change us.
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It’s not an experiment if you know it’s going to work.
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Invention is by its very nature disruptive. If you want to be understood at all times, then don’t do anything new.
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We are stubborn on vision. We are flexible on details.
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The Net is pretty cool, but the physical world is the best medium ever.
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We can’t be in survival mode. We have to be in growth mode.
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Be proud of your choices, not your gifts.
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I don’t buy stocks, I make stocks.
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No business can continue to shrink. That can only go on for so long before irrelevancy sets in.
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There are two kinds of companies, those that work to try to charge more and those that work to charge less. We will be the second.
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You know, we love stories and we love narrative; we love to get lost in an author’s world.
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Focusing on the customer makes a company more resilient.
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One of the things that gets me up in the morning is knowing that customer expectations are always rising, and I find that very exciting.
JEFF BEZOS -
One of the things that gets me up in the morning is knowing that customer expectations are always rising, and I find that very exciting.
JEFF BEZOS