Be true to yourself. If you follow that principle, a lot of decisions are actually pretty easy.
TONY HSIEHI’d rather spend money on things that improve the customer experience than on marketing.
More Tony Hsieh Quotes
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Our belief is that if you get the culture right, most of the other stuff, like great customer service, or building a great long-term brand or empowering passionate employees and customers, will happen on its own.
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Twitter is like hugging. Just because it’s hard to measure the return on investment doesn’t mean there isn’t value there.
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I think everyone should get a little exposure to computer science because it really forces you to think in a slightly different way, and it’s a skill that you can apply in life in general, whether you end up in computer science or not.
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Learn by doing. Theory is nice, but nothing replaces actual experience.
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The best leaders are servant leaders – they serve those they lead.
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Having a higher purpose is more than just about profits. You actually end up making more profits in the long run because employees really are a lot more engaged and customers see the higher purpose in the company.
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I made a list of the happiest periods of my life & I realized that none of them involve money.
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If I was going to go into an office I wanted it to be with people I would choose to be around even if we didn’t have to work together and so that was one of the major reasons why I decided out of all the different companies we invested in to work with Zappos.
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The ultimate definition of success is: you could lose everything that you have and truly be okay with it. Your happiness isn’t based on external factors.
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What’s the best way to build a brand for the long term? In a word: culture.
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Don’t be cocky. Don’t be flashy. There’s always someone better than you.
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Your culture is your brand.
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If you’re worried about putting food on the table or putting a roof over your head, that stress is definitely will contribute to unhappiness, but once you have your basic needs met then incremental money.
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I’d rather spend money on things that improve the customer experience than on marketing.
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To never forget that the most important thing in life is the quality of life we lead.
TONY HSIEH