The best businesses are really ones that can combine passion, profits, and purpose.
TONY HSIEHThe best businesses are really ones that can combine passion, profits, and purpose.
More Tony Hsieh Quotes
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Having a higher purpose is more than just about profits. You actually end up making more profits in the long run because employees really are a lot more engaged and customers see the higher purpose in the company.
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I thought about how easily we are all brainwashed by our society and culture to stop thinking and just assume by default that more money equals more success and more happiness, when ultimately happiness is really just about enjoying life.
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Good businesses generate missions to drive their profits. Great businesses generate profits to drive their missions.
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To never forget that the most important thing in life is the quality of life we lead.
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Help shape the stories that people are telling about you.
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For me, my role is about unleashing what people already have inside them that is maybe suppressed in most work environments.
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We asked ourselves what we wanted this company to stand for. We didn’t want to just sell shoes. I wasn’t even into shoes – but I was passionate about customer service.
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I made a list of the happiest periods of my life & I realized that none of them involve money.
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What’s the best way to build a brand for the long term? In a word: culture.
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Inspire other communities and cities to reinvent themselves.
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Most innovation comes from outside your industry applied to your own
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If I was going to go into an office I wanted it to be with people I would choose to be around even if we didn’t have to work together and so that was one of the major reasons why I decided out of all the different companies we invested in to work with Zappos.
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Happiness is really just about four things: perceived control, perceived progress, connectedness (number and depth of your relationships), and vision/meaning (being part of something bigger than yourself).
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SEO expertise is a core need for today’s online businesses.
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A bigger business is like a cruise ship: There are lots of amenities and you can go a lot further, but it’s harder to turn quickly.
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Hopefully 10 years from now people won’t even realize we started out selling shoes. They will just think about Zappos as a place to get the best customer service.
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If there are too many competitors, even if you’re the best it’s a lot harder to win.
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Twitter is like hugging. Just because it’s hard to measure the return on investment doesn’t mean there isn’t value there.
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There’s a big difference between motivation and inspiration: Inspire through values and motivation takes care of itself.
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Money alone isn’t enough to bring happiness… happiness is when you’re actually truly ok with losing everything you have.
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I think everyone should get a little exposure to computer science because it really forces you to think in a slightly different way, and it’s a skill that you can apply in life in general, whether you end up in computer science or not.
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The brand is just a lagging indicator of a company’s culture.
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Things are never as bad or as good as they seem.
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The problem when someone feels burned out, bored, unchallenged, or stifled by their work is not the job itself but rather the environment and playground rules given to them to do the job at hand.
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Businesses often forget about the culture, and ultimately, they suffer for it because you can’t deliver good service from unhappy employees.
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We decided that if we get the culture right, most of the stuff, like building a brand around delivering the very best customer service, will just take care of itself.
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