Most companies are very quick to hire and slow to fire, when really it should be the other way around.
TONY HSIEH
I think the most important thing is just if you hire people whose personal values match the corporate core values – and not just the stated ones.
More Tony Hsieh Quotes
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Most companies are very quick to hire and slow to fire, when really it should be the other way around.
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Money alone isn’t enough to bring happiness… happiness is when you’re actually truly ok with losing everything you have.
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Don’t play games that you don’t understand, even if you see lots of other people making money from them.
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We asked ourselves what we wanted this company to stand for. We didn’t want to just sell shoes. I wasn’t even into shoes – but I was passionate about customer service.
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The biggest (and hardest) lesson I’ve learned in life is that the external world is just a reflection of the world within.
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Success is getting to a point where you’d be truly OK with losing everything you have and starting over.
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Never accept or be too comfortable with the status quo, because the companies that get into trouble are historically the ones that aren’t able to adapt to change and respond quickly enough.
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What’s the best way to build a brand for the long term? In a word: culture.
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Most innovation comes from outside your industry applied to your own
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If there are too many competitors, even if you’re the best it’s a lot harder to win.
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Open, honest communication is the best foundation for any relationship, but remember that at the end of the day it’s not what you say or what you do, but how you make people feel that matters the most.
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SEO expertise is a core need for today’s online businesses.
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Business is all about learning to balance the short-term, medium-term and long-term and I think it’s when things are going well it covers up a lot of mistakes and bad decisions because you’re growing so quickly.
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Launching a business is kind of like a motorboat: You can go very quickly and turn fast.
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I’d rather spend money on things that improve the customer experience than on marketing.
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I thought about how easily we are all brainwashed by our society and culture to stop thinking and just assume by default that more money equals more success and more happiness, when ultimately happiness is really just about enjoying life.
TONY HSIEH