Problems are just mile markers. Each one we pass means we’ve gotten better.
TONY HSIEHDon’t play games that you don’t understand, even if you see lots of other people making money from them.
More Tony Hsieh Quotes
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Your personal core values define who you are, and a company’s core values ultimately define the company’s character and brand. For individuals, character is destiny. For organizations, culture is destiny.
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Be true to yourself. If you follow that principle, a lot of decisions are actually pretty easy.
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Businesses often forget about the culture, and ultimately, they suffer for it because you can’t deliver good service from unhappy employees.
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I believe that there’s something interesting about anyone and everyone – you just have to figure out what that something is.
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I think everyone should get a little exposure to computer science because it really forces you to think in a slightly different way, and it’s a skill that you can apply in life in general, whether you end up in computer science or not.
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If someone is self-aware, then they can always continue to grow. If they’re not self-aware, I think it’s harder for them to evolve or adapt beyond who they already are.
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The biggest (and hardest) lesson I’ve learned in life is that the external world is just a reflection of the world within.
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The best businesses are really ones that can combine passion, profits, and purpose.
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Business is all about learning to balance the short-term, medium-term and long-term and I think it’s when things are going well it covers up a lot of mistakes and bad decisions because you’re growing so quickly.
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Most companies are very quick to hire and slow to fire, when really it should be the other way around.
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The ultimate definition of success is: you could lose everything that you have and truly be okay with it. Your happiness isn’t based on external factors.
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I view my role more as trying to set up an environment where the personalities, creativity and individuality of all the different employees come out and can shine.
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Get the culture right, and everything else just falls into place.
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Happiness is really just about four things: perceived control, perceived progress, connectedness (number and depth of your relationships), and vision/meaning (being part of something bigger than yourself).
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Every employee can affect your company’s brand, not just the front-line employees that are paid to talk to your customers.
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Whatever you’re thinking, think bigger.
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If I was going to go into an office I wanted it to be with people I would choose to be around even if we didn’t have to work together and so that was one of the major reasons why I decided out of all the different companies we invested in to work with Zappos.
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A bigger business is like a cruise ship: There are lots of amenities and you can go a lot further, but it’s harder to turn quickly.
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Our belief is that if you get the culture right, most of the other stuff, like great customer service, or building a great long-term brand or empowering passionate employees and customers, will happen on its own.
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Envision, create, and believe in your own universe, and the universe will form around you.
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If you’re worried about putting food on the table or putting a roof over your head, that stress is definitely will contribute to unhappiness, but once you have your basic needs met then incremental money.
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Chase the vision, not the money, the money will end up following you.
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For me, my role is about unleashing what people already have inside them that is maybe suppressed in most work environments.
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Stop chasing the money and start chasing the passion.
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What’s the best way to build a brand for the long term? In a word: culture.
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A great brand is a story that never stops unfolding.
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