Help shape the stories that people are telling about you.
TONY HSIEHI think everyone should get a little exposure to computer science because it really forces you to think in a slightly different way, and it’s a skill that you can apply in life in general, whether you end up in computer science or not.
More Tony Hsieh Quotes
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Your brand is your culture.
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I think everyone should get a little exposure to computer science because it really forces you to think in a slightly different way, and it’s a skill that you can apply in life in general, whether you end up in computer science or not.
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There’s a big difference between motivation and inspiration: Inspire through values and motivation takes care of itself.
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For me, my role is about unleashing what people already have inside them that is maybe suppressed in most work environments.
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It doesn’t cost anything to say hi when you pass someone else in the hallway, whereas, most corporations if you pass you avoid eye contact.
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The best leaders are servant leaders – they serve those they lead.
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Hopefully 10 years from now people won’t even realize we started out selling shoes. They will just think about Zappos as a place to get the best customer service.
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Just figure out what your personal values are then just make those the corporate values.
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Inspire other communities and cities to reinvent themselves.
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Get the culture right, and everything else just falls into place.
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I’d rather spend money on things that improve the customer experience than on marketing.
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What’s the best way to build a brand for the long term? In a word: culture.
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Business is all about learning to balance the short-term, medium-term and long-term and I think it’s when things are going well it covers up a lot of mistakes and bad decisions because you’re growing so quickly.
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Whatever you are thinking, think bigger.
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I thought about how easily we are all brainwashed by our society and culture to stop thinking and just assume by default that more money equals more success and more happiness, when ultimately happiness is really just about enjoying life.
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For individuals, character is destiny. For organizations, culture is destiny.
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We decided that if we get the culture right, most of the stuff, like building a brand around delivering the very best customer service, will just take care of itself.
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A great brand is a story that never stops unfolding.
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Happiness is really just about four things: perceived control, perceived progress, connectedness (number and depth of your relationships), and vision/meaning (being part of something bigger than yourself).
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I made a list of the happiest periods of my life & I realized that none of them involve money.
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The brand is just a lagging indicator of a company’s culture.
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Whatever you’re thinking, think bigger.
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Our customers call and e-mail us to say that’s how it feels when a Zappos box arrives. And that’s how we view this company.
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Open, honest communication is the best foundation for any relationship, but remember that at the end of the day it’s not what you say or what you do, but how you make people feel that matters the most.
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Envision, create, and believe in your own universe, and the universe will form around you.
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Money alone isn’t enough to bring happiness… happiness is when you’re actually truly ok with losing everything you have.
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