“We decided that if we get the culture right, most of the stuff, like building a brand around delivering the very best customer service, will just take care of itself.”

Money alone isn’t enough to bring happiness… happiness is when you’re actually truly ok with losing everything you have.

The problem when someone feels burned out, bored, unchallenged, or stifled by their work is not the job itself but rather the environment and playground rules given to them to do the job at hand.

Customer service shouldn’t just be A department, it should be the entire company.

Whatever you are thinking, think bigger.

Don’t play games that you don’t understand, even if you see lots of other people making money from them.

The ultimate definition of success is: you could lose everything that you have and truly be okay with it. Your happiness isn’t based on external factors.

If you’re focused on the friendship as its own reward, serendipitous stuff just happens. I know that sounds weird, but I can tell you for our 12 years of existence, it’s actually how a lot of stuff happens.

Our belief is that if you get the culture right, most of the other stuff, like great customer service, or building a great long-term brand or empowering passionate employees and customers, will happen on its own.

Good businesses generate missions to drive their profits. Great businesses generate profits to drive their missions.

Our customers call and e-mail us to say that’s how it feels when a Zappos box arrives. And that’s how we view this company.

Open, honest communication is the best foundation for any relationship, but remember that at the end of the day it’s not what you say or what you do, but how you make people feel that matters the most.

I believe that there’s something interesting about anyone and everyone – you just have to figure out what that something is.

Hopefully 10 years from now people won’t even realize we started out selling shoes. They will just think about Zappos as a place to get the best customer service.

Never accept or be too comfortable with the status quo, because the companies that get into trouble are historically the ones that aren’t able to adapt to change and respond quickly enough.

To never forget that the most important thing in life is the quality of life we lead.

Success is getting to a point where you’d be truly OK with losing everything you have and starting over.

But now Jay Lethal has turned himself into this very formidable, dominant world champion, who is having some of the best matches in the entire world. So it’s really cool.

Being put in this situation, where it’s myself, Kyle O’Reilly and a Jay Lethal, I think it’s the best main event you can have right now in Ring of Honor.

I think that Ring of Honor is a true alternative in the world of pro wrestling. Some of the best in-ring pure competition in the world you will find in Ring of Honor.

Don’t do your best, do my best.

The best service you can do is to keep your thoughts on God. Keep God in mind every minute.

The best gift you can give yourself is some drive–that thing inside of you that gets you out the door to the gym, job interviews, and dates.

. It’s an even wooden floor, and may the best man or woman win. And I say God bless Dancing with the Stars, and God bless the USA.

He is your friend who pushes you nearer to God.