Problems are just mile markers. Each one we pass means we’ve gotten better.
TONY HSIEHGet the culture right, and everything else just falls into place.
More Tony Hsieh Quotes
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I believe that there’s something interesting about anyone and everyone – you just have to figure out what that something is.
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Money alone isn’t enough to bring happiness… happiness is when you’re actually truly ok with losing everything you have.
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Whatever you’re thinking, think bigger.
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Our customers call and e-mail us to say that’s how it feels when a Zappos box arrives. And that’s how we view this company.
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Stop chasing the money and start chasing the passion.
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Whatever you are thinking, think bigger.
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Help shape the stories that people are telling about you.
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I thought about how easily we are all brainwashed by our society and culture to stop thinking and just assume by default that more money equals more success and more happiness, when ultimately happiness is really just about enjoying life.
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Things are never as bad or as good as they seem.
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The best businesses are really ones that can combine passion, profits, and purpose.
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Happiness is really just about four things: perceived control, perceived progress, connectedness (number and depth of your relationships), and vision/meaning (being part of something bigger than yourself).
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For individuals, character is destiny. For organizations, culture is destiny.
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Your culture is your brand.
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Don’t play games that you don’t understand, even if you see lots of other people making money from them.
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SEO expertise is a core need for today’s online businesses.
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Don’t be cocky. Don’t be flashy. There’s always someone better than you.
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The problem when someone feels burned out, bored, unchallenged, or stifled by their work is not the job itself but rather the environment and playground rules given to them to do the job at hand.
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I think everyone should get a little exposure to computer science because it really forces you to think in a slightly different way, and it’s a skill that you can apply in life in general, whether you end up in computer science or not.
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We asked ourselves what we wanted this company to stand for. We didn’t want to just sell shoes. I wasn’t even into shoes – but I was passionate about customer service.
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Most companies are very quick to hire and slow to fire, when really it should be the other way around.
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I made a list of the happiest periods of my life & I realized that none of them involve money.
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For me, my role is about unleashing what people already have inside them that is maybe suppressed in most work environments.
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If you’re focused on the friendship as its own reward, serendipitous stuff just happens. I know that sounds weird, but I can tell you for our 12 years of existence, it’s actually how a lot of stuff happens.
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A great brand is a story that never stops unfolding.
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Our belief is that if you get the culture right, most of the other stuff, like great customer service, or building a great long-term brand or empowering passionate employees and customers, will happen on its own.
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The biggest (and hardest) lesson I’ve learned in life is that the external world is just a reflection of the world within.
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