“Get the culture right, and everything else just falls into place.”

Never accept or be too comfortable with the status quo, because the companies that get into trouble are historically the ones that aren’t able to adapt to change and respond quickly enough.

To never forget that the most important thing in life is the quality of life we lead.

Success is getting to a point where you’d be truly OK with losing everything you have and starting over.

Happiness is really just about four things: perceived control, perceived progress, connectedness (number and depth of your relationships), and vision/meaning (being part of something bigger than yourself).

I thought about how easily we are all brainwashed by our society and culture to stop thinking and just assume by default that more money equals more success and more happiness, when ultimately happiness is really just about enjoying life.

Chase the vision, not the money, the money will end up following you.

Help shape the stories that people are telling about you.

If there are too many competitors, even if you’re the best it’s a lot harder to win.

Businesses often forget about the culture, and ultimately, they suffer for it because you can’t deliver good service from unhappy employees.

I’d rather spend money on things that improve the customer experience than on marketing.

Whatever you’re thinking, think bigger.

For individuals, character is destiny. For organizations, culture is destiny.

We asked ourselves what we wanted this company to stand for. We didn’t want to just sell shoes. I wasn’t even into shoes – but I was passionate about customer service.

Launching a business is kind of like a motorboat: You can go very quickly and turn fast.

Learn by doing. Theory is nice, but nothing replaces actual experience.

Most innovation comes from outside your industry applied to your own

Eating disorders are like a gun that’s formed by genetics, loaded by a culture and family ideals, and triggered by unbearable distress.

We are living in a popular culture where everything is overexposed.

It really moved the dial politically. That’s what is needed in the women’s movement – a strategy that can drive awareness and culture change.

The blues is like a planet. It’s an enormous topic. You can’t ignore the impact that it has had and continues to have on the whole musical culture. It’s a tree that everyone is swinging from. Without it, I don’t know where I would be. It’s indelible and indispensable.

There’s no such thing as “fixed” culture. China is also becoming more global. Its problems are becoming international problems, becoming German problems, becoming American problems.

[Cultural departments] don’t care about culture. Maybe they’re the furthest from the people who understand culture.

Everything is selected by the central government without good judgment or an understanding of culture to make it really safe. They will become nobody to maintain their power and be raised to the next higher level.

Although the Nasser revolution of 1952 was secular, the culture remained deeply religious – but it was a faith of moderation and tolerance.