Twitter is like hugging. Just because it’s hard to measure the return on investment doesn’t mean there isn’t value there.
TONY HSIEHA great brand is a story that never stops unfolding.
More Tony Hsieh Quotes
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Launching a business is kind of like a motorboat: You can go very quickly and turn fast.
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Learn by doing. Theory is nice, but nothing replaces actual experience.
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Never accept or be too comfortable with the status quo, because the companies that get into trouble are historically the ones that aren’t able to adapt to change and respond quickly enough.
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Most innovation comes from outside your industry applied to your own
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Happiness is really just about four things: perceived control, perceived progress, connectedness (number and depth of your relationships), and vision/meaning (being part of something bigger than yourself).
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Our belief is that if you get the culture right, most of the other stuff, like great customer service, or building a great long-term brand or empowering passionate employees and customers, will happen on its own.
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Have fun. The game is a lot more enjoyable when you’re trying to do more than just make money.
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Businesses often forget about the culture, and ultimately, they suffer for it because you can’t deliver good service from unhappy employees.
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Whatever you’re thinking, think bigger.
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Ask yourself: would you be comfortable printing everything your employees, customers & partners have to say about your culture?
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The problem when someone feels burned out, bored, unchallenged, or stifled by their work is not the job itself but rather the environment and playground rules given to them to do the job at hand.
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The best leaders are servant leaders – they serve those they lead.
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Good businesses generate missions to drive their profits. Great businesses generate profits to drive their missions.
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Help inspire people to realize they are capable of changing the world.
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Chase the vision, not the money, the money will end up following you.
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Help shape the stories that people are telling about you.
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Just figure out what your personal values are then just make those the corporate values.
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If I was going to go into an office I wanted it to be with people I would choose to be around even if we didn’t have to work together and so that was one of the major reasons why I decided out of all the different companies we invested in to work with Zappos.
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I’d rather spend money on things that improve the customer experience than on marketing.
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Zappos is a customer service company that just happens to sell shoes.
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Every employee can affect your company’s brand, not just the front-line employees that are paid to talk to your customers.
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There’s a big difference between motivation and inspiration: Inspire through values and motivation takes care of itself.
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Business is all about learning to balance the short-term, medium-term and long-term and I think it’s when things are going well it covers up a lot of mistakes and bad decisions because you’re growing so quickly.
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A bigger business is like a cruise ship: There are lots of amenities and you can go a lot further, but it’s harder to turn quickly.
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Money alone isn’t enough to bring happiness… happiness is when you’re actually truly ok with losing everything you have.
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Problems are just mile markers. Each one we pass means we’ve gotten better.
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