I made a list of the happiest periods of my life & I realized that none of them involve money.
TONY HSIEHYour personal core values define who you are, and a company’s core values ultimately define the company’s character and brand. For individuals, character is destiny. For organizations, culture is destiny.
More Tony Hsieh Quotes
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I believe that there’s something interesting about anyone and everyone – you just have to figure out what that something is.
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For individuals, character is destiny. For organizations, culture is destiny.
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We decided that if we get the culture right, most of the stuff, like building a brand around delivering the very best customer service, will just take care of itself.
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Chase the vision, not the money, the money will end up following you.
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Problems are just mile markers. Each one we pass means we’ve gotten better.
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Success is getting to a point where you’d be truly OK with losing everything you have and starting over.
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For me, my role is about unleashing what people already have inside them that is maybe suppressed in most work environments.
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Your personal core values define who you are, and a company’s core values ultimately define the company’s character and brand. For individuals, character is destiny. For organizations, culture is destiny.
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I view my role more as trying to set up an environment where the personalities, creativity and individuality of all the different employees come out and can shine.
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Have fun. The game is a lot more enjoyable when you’re trying to do more than just make money.
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Having a higher purpose is more than just about profits. You actually end up making more profits in the long run because employees really are a lot more engaged and customers see the higher purpose in the company.
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We asked ourselves what we wanted this company to stand for. We didn’t want to just sell shoes. I wasn’t even into shoes – but I was passionate about customer service.
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Happiness is really just about four things: perceived control, perceived progress, connectedness (number and depth of your relationships), and vision/meaning (being part of something bigger than yourself).
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SEO expertise is a core need for today’s online businesses.
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The best businesses are really ones that can combine passion, profits, and purpose.
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Every employee can affect your company’s brand, not just the front-line employees that are paid to talk to your customers.
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Our customers call and e-mail us to say that’s how it feels when a Zappos box arrives. And that’s how we view this company.
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It doesn’t cost anything to say hi when you pass someone else in the hallway, whereas, most corporations if you pass you avoid eye contact.
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Most innovation comes from outside your industry applied to your own
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Launching a business is kind of like a motorboat: You can go very quickly and turn fast.
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There’s a big difference between motivation and inspiration: Inspire through values and motivation takes care of itself.
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Money alone isn’t enough to bring happiness… happiness is when you’re actually truly ok with losing everything you have.
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Envision, create, and believe in your own universe, and the universe will form around you.
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Zappos is a customer service company that just happens to sell shoes.
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Your brand is your culture.
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Business is all about learning to balance the short-term, medium-term and long-term and I think it’s when things are going well it covers up a lot of mistakes and bad decisions because you’re growing so quickly.
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