Never accept or be too comfortable with the status quo, because the companies that get into trouble are historically the ones that aren’t able to adapt to change and respond quickly enough.
TONY HSIEHInspire other communities and cities to reinvent themselves.
More Tony Hsieh Quotes
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Businesses often forget about the culture, and ultimately, they suffer for it because you can’t deliver good service from unhappy employees.
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Don’t play games that you don’t understand, even if you see lots of other people making money from them.
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Whatever you are thinking, think bigger.
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Help inspire people to realize they are capable of changing the world.
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If someone is self-aware, then they can always continue to grow. If they’re not self-aware, I think it’s harder for them to evolve or adapt beyond who they already are.
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Help shape the stories that people are telling about you.
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Hopefully 10 years from now people won’t even realize we started out selling shoes. They will just think about Zappos as a place to get the best customer service.
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We decided that if we get the culture right, most of the stuff, like building a brand around delivering the very best customer service, will just take care of itself.
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The biggest (and hardest) lesson I’ve learned in life is that the external world is just a reflection of the world within.
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Have fun. The game is a lot more enjoyable when you’re trying to do more than just make money.
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The best businesses are really ones that can combine passion, profits, and purpose.
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Having a higher purpose is more than just about profits. You actually end up making more profits in the long run because employees really are a lot more engaged and customers see the higher purpose in the company.
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Chase the vision, not the money, the money will end up following you.
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Zappos is a customer service company that just happens to sell shoes.
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I made a list of the happiest periods of my life & I realized that none of them involve money.
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Your personal core values define who you are, and a company’s core values ultimately define the company’s character and brand. For individuals, character is destiny. For organizations, culture is destiny.
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Problems are just mile markers. Each one we pass means we’ve gotten better.
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Money alone isn’t enough to bring happiness… happiness is when you’re actually truly ok with losing everything you have.
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Be true to yourself. If you follow that principle, a lot of decisions are actually pretty easy.
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What’s the best way to build a brand for the long term? In a word: culture.
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Get the culture right, and everything else just falls into place.
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Twitter is like hugging. Just because it’s hard to measure the return on investment doesn’t mean there isn’t value there.
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Without conscious and deliberate effort, inertia always wins.
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I view my role more as trying to set up an environment where the personalities, creativity and individuality of all the different employees come out and can shine.
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Just figure out what your personal values are then just make those the corporate values.
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To never forget that the most important thing in life is the quality of life we lead.
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