“Learn by doing. Theory is nice, but nothing replaces actual experience.”

If I was going to go into an office I wanted it to be with people I would choose to be around even if we didn’t have to work together and so that was one of the major reasons why I decided out of all the different companies we invested in to work with Zappos.

Things are never as bad or as good as they seem.

I made a list of the happiest periods of my life & I realized that none of them involve money.

I think the most important thing is just if you hire people whose personal values match the corporate core values – and not just the stated ones.

Twitter is like hugging. Just because it’s hard to measure the return on investment doesn’t mean there isn’t value there.

It doesn’t cost anything to say hi when you pass someone else in the hallway, whereas, most corporations if you pass you avoid eye contact.

Get the culture right, and everything else just falls into place.

Help inspire people to realize they are capable of changing the world.

Every employee can affect your company’s brand, not just the front-line employees that are paid to talk to your customers.

Have fun. The game is a lot more enjoyable when you’re trying to do more than just make money.

Without conscious and deliberate effort, inertia always wins.

I think everyone should get a little exposure to computer science because it really forces you to think in a slightly different way, and it’s a skill that you can apply in life in general, whether you end up in computer science or not.

What’s the best way to build a brand for the long term? In a word: culture.

Your brand is your culture.

Be true to yourself. If you follow that principle, a lot of decisions are actually pretty easy.

For me, my role is about unleashing what people already have inside them that is maybe suppressed in most work environments.

I’m Muslim the way many of my Jewish friends are Jewish: I avoid pork, and I take the big holidays off.

I’m a machine freak. I just love it when you can get a big ol’ steel machine to do the most that it’s capable of doing.

Though she be little she had the heart to dream big, by the pocketful.

Everybody knows we’re big liberals and I was a very outspoken Hillary Clinton supporter, and I still am. It’s impossible for us to separate the songs we’re writing from what’s going on in the world.

Happiness always looks small while you hold it in your hands, but let it go, and you learn at once how big and precious it is.

Animals play a big part in my life, on tour or at home.

We’ve always been trying to climb this ladder that leans so hard on our own idea of what our big songs are. We realized recently that we’re not a band with big songs.

And the biggest irony is you spend a lifetime finding someone to love and then die learning how to unlove them.