“For individuals, character is destiny. For organizations, culture is destiny.”

The biggest (and hardest) lesson I’ve learned in life is that the external world is just a reflection of the world within.

There’s a big difference between motivation and inspiration: Inspire through values and motivation takes care of itself.

Money alone isn’t enough to bring happiness… happiness is when you’re actually truly ok with losing everything you have.

The problem when someone feels burned out, bored, unchallenged, or stifled by their work is not the job itself but rather the environment and playground rules given to them to do the job at hand.

Customer service shouldn’t just be A department, it should be the entire company.

We decided that if we get the culture right, most of the stuff, like building a brand around delivering the very best customer service, will just take care of itself.

Whatever you are thinking, think bigger.

Don’t play games that you don’t understand, even if you see lots of other people making money from them.

The ultimate definition of success is: you could lose everything that you have and truly be okay with it. Your happiness isn’t based on external factors.

If you’re focused on the friendship as its own reward, serendipitous stuff just happens. I know that sounds weird, but I can tell you for our 12 years of existence, it’s actually how a lot of stuff happens.

Our belief is that if you get the culture right, most of the other stuff, like great customer service, or building a great long-term brand or empowering passionate employees and customers, will happen on its own.

Good businesses generate missions to drive their profits. Great businesses generate profits to drive their missions.

Our customers call and e-mail us to say that’s how it feels when a Zappos box arrives. And that’s how we view this company.

Open, honest communication is the best foundation for any relationship, but remember that at the end of the day it’s not what you say or what you do, but how you make people feel that matters the most.

I believe that there’s something interesting about anyone and everyone – you just have to figure out what that something is.

Hopefully 10 years from now people won’t even realize we started out selling shoes. They will just think about Zappos as a place to get the best customer service.

I’m a pretty nice dude. I have fun, and people take it the wrong way.

Hate Story 4′ is a revenge drama. My character Tasha is the real hero of the film. If you look at the poster, you will know.

I think if you play characters, it’s very important not to ever tag them with any sort of disorder, or diagnose them, or whatever. You have to normalize the behavior to get inside the character.

A life of intimacy with God is characterized by joy.

When you play a character, you bring yourself into the character. You get a chance to shine and show your translation for the character and her state of mind.

Your image isn’t your character. Character is what you are as a person.

Character is the virtue of hard times.

As far as anybody in the rap game ever tryin to assassinate my character, thats impossible. You talkin about a man who has always walked the walk and talked the talk.