“Business is all about learning to balance the short-term, medium-term and long-term and I think it’s when things are going well it covers up a lot of mistakes and bad decisions because you’re growing so quickly.”

The brand is just a lagging indicator of a company’s culture.

Ask yourself: would you be comfortable printing everything your employees, customers & partners have to say about your culture?

Zappos is a customer service company that just happens to sell shoes.

Inspire other communities and cities to reinvent themselves.

The best leaders are servant leaders – they serve those they lead.

The best businesses are really ones that can combine passion, profits, and purpose.

If I was going to go into an office I wanted it to be with people I would choose to be around even if we didn’t have to work together and so that was one of the major reasons why I decided out of all the different companies we invested in to work with Zappos.

Things are never as bad or as good as they seem.

I made a list of the happiest periods of my life & I realized that none of them involve money.

I think the most important thing is just if you hire people whose personal values match the corporate core values – and not just the stated ones.

Twitter is like hugging. Just because it’s hard to measure the return on investment doesn’t mean there isn’t value there.

It doesn’t cost anything to say hi when you pass someone else in the hallway, whereas, most corporations if you pass you avoid eye contact.

Get the culture right, and everything else just falls into place.

Help inspire people to realize they are capable of changing the world.

Every employee can affect your company’s brand, not just the front-line employees that are paid to talk to your customers.

Have fun. The game is a lot more enjoyable when you’re trying to do more than just make money.

We want Realism’s wealth of experience and Symbolism’s depth of feeling. All art is a problem of balance between two opposites.

If you restore balance in your own self, you will be contributing immensely to the healing of the world.

Reflecting on where I came from helps me to appreciate and balance what I have now.

The whole imposing edifice of modern medicine is like the celebrated tower of Pisa – slightly off balance.

You are not creating a new you; you are releasing a hidden you. The process is one of self discovery. The hidden you that wants to emerge is in perfect balance.

When we create peace, and harmony, and balance in our minds, we will find it in our lives.

I’ve never really been a workaholic. I work very hard, but I also enjoy playing. I think it’s important to have a balanced and well-rounded life.

I’m so happy now. I love that I’m in a relationship right now… I want a life… The past five years or so I’ve found my groove and my balance.