“Business is all about learning to balance the short-term, medium-term and long-term and I think it’s when things are going well it covers up a lot of mistakes and bad decisions because you’re growing so quickly.”

Ask yourself: would you be comfortable printing everything your employees, customers & partners have to say about your culture?

Zappos is a customer service company that just happens to sell shoes.

Inspire other communities and cities to reinvent themselves.

The best leaders are servant leaders – they serve those they lead.

The best businesses are really ones that can combine passion, profits, and purpose.

If I was going to go into an office I wanted it to be with people I would choose to be around even if we didn’t have to work together and so that was one of the major reasons why I decided out of all the different companies we invested in to work with Zappos.

Things are never as bad or as good as they seem.

I made a list of the happiest periods of my life & I realized that none of them involve money.

I think the most important thing is just if you hire people whose personal values match the corporate core values – and not just the stated ones.

Twitter is like hugging. Just because it’s hard to measure the return on investment doesn’t mean there isn’t value there.

It doesn’t cost anything to say hi when you pass someone else in the hallway, whereas, most corporations if you pass you avoid eye contact.

Get the culture right, and everything else just falls into place.

Help inspire people to realize they are capable of changing the world.

Every employee can affect your company’s brand, not just the front-line employees that are paid to talk to your customers.

Have fun. The game is a lot more enjoyable when you’re trying to do more than just make money.

Without conscious and deliberate effort, inertia always wins.

It’s about alleviating stress and controlling breathing. It’s about being balanced.

China hasn’t only existed for one day. Now, the whole nation has become richer and it’s become a problem. The problem is universal. The factor is big. Everybody has to rethink the balance of the world and the whole landscape.

I’ve lost my equilibrium, my car keys, and my pride.

The Buddha’s insight into the middle way is not simply about a balance between extremes. This conventional understanding misses the deeper revelation of the middle way as being the very nature of unexcelled enlightenment.

Nor do these two involve any contradiction, provided man remembers that his own mind is itself the creation of God. Without this humility, no balance is possible. With it, there are no barriers.

For God did not give us a spirit of timidity, but of power and of love and of calm and well balanced mind and discipline and self-control.

I’s all about finding balance in your life.

But fortunately there are also really excellent human beings all over the place, too. So it’s about perception and balance sometimes I think.