Most innovation comes from outside your industry applied to your own
TONY HSIEHIf someone is self-aware, then they can always continue to grow. If they’re not self-aware, I think it’s harder for them to evolve or adapt beyond who they already are.
More Tony Hsieh Quotes
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The brand is just a lagging indicator of a company’s culture.
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Whatever you’re thinking, think bigger.
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I view my role more as trying to set up an environment where the personalities, creativity and individuality of all the different employees come out and can shine.
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It doesn’t cost anything to say hi when you pass someone else in the hallway, whereas, most corporations if you pass you avoid eye contact.
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Happiness is really just about four things: perceived control, perceived progress, connectedness (number and depth of your relationships), and vision/meaning (being part of something bigger than yourself).
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The best businesses are really ones that can combine passion, profits, and purpose.
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Inspire other communities and cities to reinvent themselves.
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There’s a big difference between motivation and inspiration: Inspire through values and motivation takes care of itself.
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If you’re focused on the friendship as its own reward, serendipitous stuff just happens. I know that sounds weird, but I can tell you for our 12 years of existence, it’s actually how a lot of stuff happens.
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A bigger business is like a cruise ship: There are lots of amenities and you can go a lot further, but it’s harder to turn quickly.
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Just figure out what your personal values are then just make those the corporate values.
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Our customers call and e-mail us to say that’s how it feels when a Zappos box arrives. And that’s how we view this company.
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I believe that there’s something interesting about anyone and everyone – you just have to figure out what that something is.
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Envision, create, and believe in your own universe, and the universe will form around you.
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Whatever you are thinking, think bigger.
TONY HSIEH