Catch people in the act of doing something right.
KEN BLANCHARDAsking for other’s guidance helps you see what you may not be able to see. It’s always important to check your ego and ask for help.
More Ken Blanchard Quotes
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Start your day with good intentions and set yourself up for a good attitude. It’s not what happens to you that matters but how you respond.
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Catching people doing things right is a powerful management concept.
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Knowing where you are going is the first step to getting there.
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Customer service should not be a department, customer service is everyone’s job.
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People don’t mind being challenged to do better if they know the request is coming from a caring heart.
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Life is special when you reach out beyond yourself to be a true servant leader for others.
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No one can make you serve customers well. That’s because great service is a choice.
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A river without banks is a large puddle.
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Empowerment is all about letting go so that others can get going.
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In the past a leader was a boss. Today’s leaders must be partners with their people. They no longer can lead solely based on positional power.
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Beware of putting all your focus into results. While results are important, your people should be your number one area of focus.
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When you touch – don’t take. Touch people only when you are giving something – reassurance, support, encouragement, whatever
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A little flattery makes people feel good about themselves. When you notice someone looking great, give them a compliment.
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If God had wanted us to talk more than listen, he would have given us two mouths rather than two ears.
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Don’t quack like a duck, soar like an eagle.
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