“Business is like tennis. Those who serve well win.”

In the past a leader was a boss. Today’s leaders must be partners with their people. They no longer can lead solely based on positional power.

If we want people on the front lines of companies to be responsible for making good business decisions, they must have the same information that managers use to make good business decisions.

Vision is a lot more than putting a plaque on the wall. A real vision is lived, not framed.

The first principle of ethical power is Purpose… It is the picture you have of yourself – the kind of person you want to be or the kind of life you want to lead.

Leadership is anytime you seek to influence the thinking, behavior, or development of others.

Asking for other’s guidance helps you see what you may not be able to see. It’s always important to check your ego and ask for help.

Beware of putting all your focus into results. While results are important, your people should be your number one area of focus.

Your role as a leader is even more important than you might imagine. You have the power to help people become winners.

The best minute you spend is the one you invest in people.

A problem only exists if there is a difference between what is actually happening and what you desire to be happening.

The productivity of a work group seems to depend on how the group members see their own goals in relation to the goals of the organization.

Customer service should not be a department, customer service is everyone’s job.

Honesty is telling the truth to ourselves and others. Integrity is living that truth.

Whether you like it or not, you will leave a leadership legacy.

The only job security you have today is your commitment to continuous personal improvement.

If you want your people to be responsible, be responsive to their needs.

We’ve had three big ideas at Amazon that we’ve stuck with for 18 years, and thy’re the reason we’re successful: Put the customer first. Invent. And be patient.

So many businesses get worried about looking like they might make a mistake, they become afraid to take any risk.

A goal is just a dream with a deadline.

Commitment is not letting people down. That’s very important in life. If you say you’re going to do something, make sure you do it. Just try never to let people down.

Never Say I Failed 99 Times, Say I Discovered 99 Ways Which Causes Failure!

Long-term consistency trumps short-term intensity.

Thinking is the capital, Enterprise is the way, Hard Work is the solution.

Vision without execution is delusion.