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Business is like tennis. Those who serve well win.

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Business Sports Win

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Marilyn Monroe Paulo Coelho Abraham Lincoln C. S. Lewis Khalil Gibran Charlie Chaplin Gautama Buddha Isaac Newton

No one can make you serve customers well. That’s because great service is a choice.
KEN BLANCHARD

Choice Greatness Service
Humility does not mean you think less of yourself. It means you think of yourself less.
KEN BLANCHARD

Courage Deep Inspirational Wisdom Yourself
Real communication happens when people feel safe.
KEN BLANCHARD

Communication Feeling People Reality Safety Thinking
The best way to develop responsibility in people is to give them responsibility.
KEN BLANCHARD

Development People Responsibility
A little flattery makes people feel good about themselves. When you notice someone looking great, give them a compliment.
KEN BLANCHARD

Appearance Feeling Goodness People
The greatest leaders mobilize others by coalescing people around a shared vision.
KEN BLANCHARD

Greatness Leadership People Vision
When you’re committed to something, you accept no excuses, only results.
KEN BLANCHARD

Acceptance Commitment Yourself
All good performance starts with clear goals.
KEN BLANCHARD

Goal Goodness Inspirational One Liner
Everyday do something in relation to everything that’s important to you.
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Everyday Important Relationship Yourself
Perpetual prosperity comes to those who help others.
KEN BLANCHARD

Generosity Help Prosperity
What we give our attention to, grows.
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Attention Growth One Liner
Life is special when you reach out beyond yourself to be a true servant leader for others.
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Beyond Leader Life Servant Special True
As a manager the important thing is not what happens when you are there, but what happens when you are not there.
KEN BLANCHARD

Business Important Management Presence
People don’t mind being challenged to do better if they know the request is coming from a caring heart.
KEN BLANCHARD

Care Challenge Heart Leadership
If we want people on the front lines of companies to be responsible for making good business decisions, they must have the same information that managers use to make good business decisions.
KEN BLANCHARD

Business Company Decision People Responsible
Empowering means helping teams develop their skills and knowledge and supporting them to use their talents.
KEN BLANCHARD

Empowerment Knowledge Mean Skill Team
Purpose can never be about achievement; it is much bigger.
KEN BLANCHARD

Achievement Bigger Purpose
Vision is a lot more than putting a plaque on the wall. A real vision is lived, not framed.
KEN BLANCHARD

Live Reality Vision
The key to successful leadership today is influence, not authority.
KEN BLANCHARD

Authority Inspirational Leadership Success
Successful organizations have one common central focus: Customers.
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Focus Success
Leadership is about going somewhere. If you and your people don’t know where you are going, your leadership doesn’t matter.
KEN BLANCHARD

Journey Leadership Path People
Don’t wait until people do things exactly right before you praise them.
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People Praise Wait
Everyone knows that not all change is good or even necessary. But in a world that is constantly changing, it is to our advantage to learn how to adapt and enjoy something better.
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Change Enjoyment Learning Necessary World
The best minute you spend is the one you invest in people.
KEN BLANCHARD

Investment People Yourself
Catching people doing things right is a powerful management concept.
KEN BLANCHARD

Motivational People Powerful
One of the deepest principles of life and leadership: it’s not about you.
KEN BLANCHARD

Deep Leadership Life Principle Yourself
Leadership is not something you do to people. It’s something you do with people.
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Leadership People Team Work

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