“People don’t mind being challenged to do better if they know the request is coming from a caring heart.”

Do your best to succeed and push the limits without violating them.

Nice guys may appear to finish last, but usually they are running a different race.

For a manager to be perceived as a positive manager, they need a four to one positive to negative contact ratio.

When you’re committed to something, you accept no excuses, only results.

No one can make you serve customers well. That’s because great service is a choice.

The cure for too much to do is solitude and silence.

Vision comes alive when everyone sees where his or her contribution makes a difference.

Your game is only as good as your practice.

Things not worth doing are not worth doing well.

If becoming a high performing organization is the destination, leadership is the engine.

People who feel good about themselves produce good results.

Take a minute: look at your goals, look at your performance, see if your behavior matches your goals.

As a manager the important thing is not what happens when you are there, but what happens when you are not there.

Business is like tennis. Those who serve well win.

You have the power to help people become winners.

Take what you do seriously, but yourself lightly.

Pray as if God will take care of all; act as if all is up to you.

So a moral position is not a message. A moral position is a passionate caring inside you.

The only meaning of life worth caring about is one that can withstand our best efforts to examine it.

Not everything needs a reaction. Save you energy and care for things that genuinely matter.

Spirituality is impacted not only by remembrance but by diet, stress, sleeping and eating habits among other things. Take care of yourself.

Radical self-care is quantum, and radiates out into the atmosphere, like a little fresh air. It is a huge gift to the world. When people respond by saying, “Well, isn’t she full of herself,” smile obliquely, like Mona Lisa, and make both of you a nice cup of tea.

The friend who can be silent with us in a moment of despair or confusion, who can stay with us in an hour of grief and bereavement, who can tolerate not knowing, not curing, not healing that is a friend who cares.

When My Love Returns from the Ladies Room, Will I Be Too Old to Care?