“Knowing where you are going is the first step to getting there.”

Customer service should not be a department, customer service is everyone’s job.

Honesty is telling the truth to ourselves and others. Integrity is living that truth.

Whether you like it or not, you will leave a leadership legacy.

The only job security you have today is your commitment to continuous personal improvement.

If you want your people to be responsible, be responsive to their needs.

Your mind and a computer have one thing in common: neither of them know the difference between the truth and what you tell it.

Everyone knows that not all change is good or even necessary. But in a world that is constantly changing, it is to our advantage to learn how to adapt and enjoy something better.

Too many leaders act as if the sheep. Their people are there for the benefit of the shepherd, not that the shepherd has responsibility for the sheep.

When you touch – don’t take. Touch people only when you are giving something – reassurance, support, encouragement, whatever

The greatest leaders mobilize others by coalescing people around a shared vision.

Empowerment is all about letting go so that others can get going.

Life is special when you reach out beyond yourself to be a true servant leader for others.

If you don’t seek perfection, you can never reach excellence.

When you stop learning you stop growing.

Catching people doing things right is a powerful management concept.

Leadership is not something you do to people. It’s something you do with people.

Dance your way through the journey the road is your tango class and your destiny is the stage.

I’m still a kid. I’m like six years old. But it’s just a matter of wanting to get up, it’s just a big journey. I felt like when I left home that I was on a journey, and I still am.

The road to Lourdes is littered with crutches, but not one wooden leg.

If you don’t decide where you’re going, life will decide for you.

The journey of fire begins, survives and ends with air.

Coming back to Delhi is always special. This is the place I’d started my journey from and became independent. Be it my career or my education, I learnt everything about life from this city, and it has made me who I am today.

A lot of people said, Who do you think you are? I told them I know exactly who I am and I’ll tell you exactly where I’m going.

Fear not the path of Truth for the lack of People walking on it.