“Knowing where you are going is the first step to getting there.”

Perpetual prosperity comes to those who help others.

Start your day with good intentions and set yourself up for a good attitude. It’s not what happens to you that matters but how you respond.

Successful organizations have one common central focus: Customers.

Do your best to succeed and push the limits without violating them.

Nice guys may appear to finish last, but usually they are running a different race.

For a manager to be perceived as a positive manager, they need a four to one positive to negative contact ratio.

When you’re committed to something, you accept no excuses, only results.

No one can make you serve customers well. That’s because great service is a choice.

The cure for too much to do is solitude and silence.

Vision comes alive when everyone sees where his or her contribution makes a difference.

Your game is only as good as your practice.

Things not worth doing are not worth doing well.

If becoming a high performing organization is the destination, leadership is the engine.

People who feel good about themselves produce good results.

Take a minute: look at your goals, look at your performance, see if your behavior matches your goals.

As a manager the important thing is not what happens when you are there, but what happens when you are not there.

I don’t know where I’m going from here, but I promise it won’t be boring.

I love the streets, and the streets love me back. And when things ain’t going the way they should go, they let you know… and when they happy, you gotta keep ’em happy.

My responsibility, our responsibility as lucky Americans, is to try to give back to this country as much as it has given us, as we continue our American journey together.

Dawn breaks and this heart breaks, too. Yet the sun continues to rise and this heart of mine knows only of the journey down, like an eclipse of the heart.

I believe that God is not lost. He is in the middle with us right now. If people will take a few moments and take this journey, hope will rise up in their hearts. I believe that.

It’s so freeing, it’s beautiful in a way, to have a great failure, there’s nowhere to go but up.

We must risk the journey to a higher ground where there is freedom from the gravitational pull of our stories, the pull that comes from years of trying to prove that the stories we tell ourselves, the ones we’ve made up, are the truth.

Transformation is a process, and as life happens there are tons of ups and downs. It’s a journey of discovery – there are moments on mountaintops and moments in deep valleys of despair.