“Customer service should not be a department, customer service is everyone’s job.”

A problem only exists if there is a difference between what is actually happening and what you desire to be happening.

The productivity of a work group seems to depend on how the group members see their own goals in relation to the goals of the organization.

Honesty is telling the truth to ourselves and others. Integrity is living that truth.

Whether you like it or not, you will leave a leadership legacy.

The only job security you have today is your commitment to continuous personal improvement.

If you want your people to be responsible, be responsive to their needs.

Your mind and a computer have one thing in common: neither of them know the difference between the truth and what you tell it.

Everyone knows that not all change is good or even necessary. But in a world that is constantly changing, it is to our advantage to learn how to adapt and enjoy something better.

Too many leaders act as if the sheep. Their people are there for the benefit of the shepherd, not that the shepherd has responsibility for the sheep.

When you touch – don’t take. Touch people only when you are giving something – reassurance, support, encouragement, whatever

The greatest leaders mobilize others by coalescing people around a shared vision.

Empowerment is all about letting go so that others can get going.

Life is special when you reach out beyond yourself to be a true servant leader for others.

If you don’t seek perfection, you can never reach excellence.

When you stop learning you stop growing.

Catching people doing things right is a powerful management concept.

Customer service shouldn’t just be A department, it should be the entire company.

Every facet, every department of your mind, is to be programmed by you. And unless you assume your rightful responsibility, and begin to program your own mind, the world will program it for you.

Don’t blame the marketing department. The buck stops with the chief executive.

And while the law of competition may be sometimes hard for the individual, it is best for the race because it ensures the survival of the fittest in every department.

Democrats have polluted our department of justice to do their bidding.

The American people want to believe that we have a justice department that is committed to justice.

Governments are out of control, irresponsible, never have enough money, never tighten their own belts, and when they are forced to, they always threaten to shut down police departments and teachers and all these things.

I was the first woman to burn my bra – it took the fire department four days to put it out.