For a manager to be perceived as a positive manager, they need a four to one positive to negative contact ratio.
KEN BLANCHARDYour mind and a computer have one thing in common: neither of them know the difference between the truth and what you tell it.
More Ken Blanchard Quotes
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Whether you like it or not, you will leave a leadership legacy.
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Successful organizations have one common central focus: Customers.
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Business is like tennis. Those who serve well win.
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Vision is a lot more than putting a plaque on the wall. A real vision is lived, not framed.
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In the past a leader was a boss. Today’s leaders must be partners with their people. They no longer can lead solely based on positional power.
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No one can make you serve customers well. That’s because great service is a choice.
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Vision is knowing who you are, where you’re going, and what will guide your journey.
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Don’t wait until people do things exactly right before you praise them.
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Learning is defined as a change in behavior. You haven’t learned a thing until you take action and use it.
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Empowering means helping teams develop their skills and knowledge and supporting them to use their talents.
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Beware of putting all your focus into results. While results are important, your people should be your number one area of focus.
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Real communication happens when people feel safe.
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You have the power to help people become winners.
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If you want to know why your people are not performing well, step up to the mirror and take a peek.
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The greatest leaders mobilize others by coalescing people around a shared vision.
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