“As a manager the important thing is not what happens when you are there, but what happens when you are not there.”

Take what you do seriously, but yourself lightly.

Knowing where you are going is the first step to getting there.

Learning is defined as a change in behavior. You haven’t learned a thing until you take action and use it.

Everyday do something in relation to everything that’s important to you.

We are not just our behavior. We are the person managing our behavior.

Connect the dots between individual roles and the goals of the organization. When people see that connection, they get a lot of energy out of work. They feel the importance, dignity, and meaning in their job.

Feedback is the breakfast of champions.

People don’t mind being challenged to do better if they know the request is coming from a caring heart.

Effective team leaders adjust their style to provide what the group can’t provide for itself.

Real communication happens when people feel safe.

Purpose can never be about achievement; it is much bigger.

The best way to develop responsibility in people is to give them responsibility.

In the past a leader was a boss. Today’s leaders must be partners with their people. They no longer can lead solely based on positional power.

If we want people on the front lines of companies to be responsible for making good business decisions, they must have the same information that managers use to make good business decisions.

Vision is a lot more than putting a plaque on the wall. A real vision is lived, not framed.

The first principle of ethical power is Purpose… It is the picture you have of yourself – the kind of person you want to be or the kind of life you want to lead.

What other people think of me is none of my business. Sometimes, it hurts my feelings, but I have to just keep going.

You don’t reward failure by promoting those responsible for it, because all you get is more failure.

The more you think, the more time you have.

We’re all just facilitators. The real business is done by readers.

Dream the biggest dream for yourself. Hold the highest vision of life for yourself.

A bad beginning makes a bad ending.

No, the only tired I was, was tired of giving in.

The production of too many useful things results in too many useless people.