Customer service should not be a department, customer service is everyone’s job.
KEN BLANCHARDEmpowerment is all about letting go so that others can get going.
More Ken Blanchard Quotes
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Leadership is not something you do to people. It’s something you do with people.
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A river without banks is a large puddle.
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Real communication happens when people feel safe.
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None of us is as smart as all of us.
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The productivity of a work group seems to depend on how the group members see their own goals in relation to the goals of the organization.
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One of the deepest principles of life and leadership: it’s not about you.
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Vision is knowing who you are, where you’re going, and what will guide your journey.
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Your game is only as good as your practice.
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Perpetual prosperity comes to those who help others.
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Feedback is the breakfast of champions.
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A little flattery makes people feel good about themselves. When you notice someone looking great, give them a compliment.
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Catching people doing things right is a powerful management concept.
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We are not just our behavior. We are the person managing our behavior.
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Have I done what is really important today?
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Positive thinkers get positive results because they are not afraid of problems.
KEN BLANCHARD