“A problem only exists if there is a difference between what is actually happening and what you desire to be happening.”

The best way to develop responsibility in people is to give them responsibility.

In the past a leader was a boss. Today’s leaders must be partners with their people. They no longer can lead solely based on positional power.

If we want people on the front lines of companies to be responsible for making good business decisions, they must have the same information that managers use to make good business decisions.

Vision is a lot more than putting a plaque on the wall. A real vision is lived, not framed.

The first principle of ethical power is Purpose… It is the picture you have of yourself – the kind of person you want to be or the kind of life you want to lead.

Leadership is anytime you seek to influence the thinking, behavior, or development of others.

Asking for other’s guidance helps you see what you may not be able to see. It’s always important to check your ego and ask for help.

Beware of putting all your focus into results. While results are important, your people should be your number one area of focus.

Your role as a leader is even more important than you might imagine. You have the power to help people become winners.

The best minute you spend is the one you invest in people.

The productivity of a work group seems to depend on how the group members see their own goals in relation to the goals of the organization.

Customer service should not be a department, customer service is everyone’s job.

Honesty is telling the truth to ourselves and others. Integrity is living that truth.

Whether you like it or not, you will leave a leadership legacy.

The only job security you have today is your commitment to continuous personal improvement.

If you want your people to be responsible, be responsive to their needs.

Everyone wishes to be loved, but in the event, nearly no one can bear it. Everyone desires love but also finds it impossible to believe that he deserves it.

Life contains but two tragedies. One is not to get your heart’s desire; the other is to get it.

Manifest plainness, Embrace simplicity, Reduce selfishness, Have few desires.

Hard times arouse an instinctive desire for authenticity.

Mystery creates wonder and wonder is the basis of man’s desire to understand.

When there is no desire, all things are at peace.

A goal without a plan is just a wish.

Desire and happiness cannot live together.