“When you touch – don’t take. Touch people only when you are giving something – reassurance, support, encouragement, whatever”

If you want to know why your people are not performing well, step up to the mirror and take a peek.

Catch people in the act of doing something right.

The key to successful leadership today is influence, not authority.

None of us is as smart as all of us.

If God had wanted us to talk more than listen, he would have given us two mouths rather than two ears.

What we give our attention to, grows.

It never hurts to toot your own horn once in a while.

Perpetual prosperity comes to those who help others.

Start your day with good intentions and set yourself up for a good attitude. It’s not what happens to you that matters but how you respond.

Successful organizations have one common central focus: Customers.

Do your best to succeed and push the limits without violating them.

Nice guys may appear to finish last, but usually they are running a different race.

For a manager to be perceived as a positive manager, they need a four to one positive to negative contact ratio.

When you’re committed to something, you accept no excuses, only results.

No one can make you serve customers well. That’s because great service is a choice.

The cure for too much to do is solitude and silence.