Successful organizations have one common central focus: Customers.
KEN BLANCHARDLeadership is about going somewhere. If you and your people don’t know where you are going, your leadership doesn’t matter.
More Ken Blanchard Quotes
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You have the power to help people become winners.
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Vision is knowing who you are, where you’re going, and what will guide your journey.
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Things not worth doing are not worth doing well.
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If you want to know why your people are not performing well, step up to the mirror and take a peek.
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Asking for other’s guidance helps you see what you may not be able to see. It’s always important to check your ego and ask for help.
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A little flattery makes people feel good about themselves. When you notice someone looking great, give them a compliment.
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Too many leaders act as if the sheep. Their people are there for the benefit of the shepherd, not that the shepherd has responsibility for the sheep.
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When you touch – don’t take. Touch people only when you are giving something – reassurance, support, encouragement, whatever
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Everyone knows that not all change is good or even necessary. But in a world that is constantly changing, it is to our advantage to learn how to adapt and enjoy something better.
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People don’t mind being challenged to do better if they know the request is coming from a caring heart.
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If God had wanted us to talk more than listen, he would have given us two mouths rather than two ears.
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No one can make you serve customers well. That’s because great service is a choice.
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A problem only exists if there is a difference between what is actually happening and what you desire to be happening.
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Don’t wait until people do things exactly right before you praise them.
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The first principle of ethical power is Purpose… It is the picture you have of yourself – the kind of person you want to be or the kind of life you want to lead.
KEN BLANCHARD