“When you’re committed to something, you accept no excuses, only results.”

Beware of putting all your focus into results. While results are important, your people should be your number one area of focus.

Your role as a leader is even more important than you might imagine. You have the power to help people become winners.

The best minute you spend is the one you invest in people.

A problem only exists if there is a difference between what is actually happening and what you desire to be happening.

The productivity of a work group seems to depend on how the group members see their own goals in relation to the goals of the organization.

Customer service should not be a department, customer service is everyone’s job.

Honesty is telling the truth to ourselves and others. Integrity is living that truth.

Whether you like it or not, you will leave a leadership legacy.

The only job security you have today is your commitment to continuous personal improvement.

If you want your people to be responsible, be responsive to their needs.

Your mind and a computer have one thing in common: neither of them know the difference between the truth and what you tell it.

Everyone knows that not all change is good or even necessary. But in a world that is constantly changing, it is to our advantage to learn how to adapt and enjoy something better.

Too many leaders act as if the sheep. Their people are there for the benefit of the shepherd, not that the shepherd has responsibility for the sheep.

When you touch – don’t take. Touch people only when you are giving something – reassurance, support, encouragement, whatever

The greatest leaders mobilize others by coalescing people around a shared vision.

Empowerment is all about letting go so that others can get going.

My grandfather was smart and had a whole lot of pride. He didn’t speak a terrible amount, but you could tell there was a ton on his mind – like a quiet acceptance of how life had turned out.

I think the American people should express their preferences, and we’ll accept their choice.

I am no longer accepting the things I cannot change. I am changing the things I cannot accept.

Why accept failure when success is free?

Yes I make mistakes that I don’t ever make excuses for.

I put my flaws on front street. So the world accepted my flaws, so I don’t have any flaws.

Some lose all mind and become soul, insane. some lose all soul and become mind, intellectual – some lose both and become accepted.

Nothing I accept about myself can be used against me to diminish me.