black
grey
blue
red
brown
white

No one can make you serve customers well. That’s because great service is a choice.

Ken Blanchard

The first principle of ethical power is Purpose… It is the picture you have of yourself – the kind of person you want to be or the kind of life you want to lead.
KEN BLANCHARD

Leadership Life Photograph Principle Purpose
Humility does not mean you think less of yourself. It means you think of yourself less.
KEN BLANCHARD

Courage Deep Inspirational Wisdom Yourself
Leadership is not something you do to people. It’s something you do with people.
KEN BLANCHARD

Leadership People Team Work
Take what you do seriously, but yourself lightly.
KEN BLANCHARD

Light Serious Yourself
Empowering means helping teams develop their skills and knowledge and supporting them to use their talents.
KEN BLANCHARD

Empowerment Knowledge Mean Skill Team
The best way to develop responsibility in people is to give them responsibility.
KEN BLANCHARD

Development People Responsibility
Connect the dots between individual roles and the goals of the organization. When people see that connection, they get a lot of energy out of work. They feel the importance, dignity, and meaning in their job.
KEN BLANCHARD

Business Connection Dignity Feeling Goal Inspirational Job
One of the deepest principles of life and leadership: it’s not about you.
KEN BLANCHARD

Deep Leadership Life Principle Yourself
As a manager the important thing is not what happens when you are there, but what happens when you are not there.
KEN BLANCHARD

Business Important Management Presence
Customer service should not be a department, customer service is everyone’s job.
KEN BLANCHARD

Department Job Service
Everyone knows that not all change is good or even necessary. But in a world that is constantly changing, it is to our advantage to learn how to adapt and enjoy something better.
KEN BLANCHARD

Change Enjoyment Learning Necessary World
Beware of putting all your focus into results. While results are important, your people should be your number one area of focus.
KEN BLANCHARD

Focus Important People Result Yourself
You have the power to help people become winners.
KEN BLANCHARD

Motivational People Win Yourself
If you don’t seek perfection, you can never reach excellence.
KEN BLANCHARD

Excellence Perfection Seek
In fact, Jesus is mentioned 75 times in the Koran.
KEN BLANCHARD

Book Religious
A little flattery makes people feel good about themselves. When you notice someone looking great, give them a compliment.
KEN BLANCHARD

Appearance Feeling Goodness People
Leadership is anytime you seek to influence the thinking, behavior, or development of others.
KEN BLANCHARD

Development Inspirational Leadership Thinking
In the past a leader was a boss. Today’s leaders must be partners with their people. They no longer can lead solely based on positional power.
KEN BLANCHARD

Company Leadership Past Power Team Work
Catching people doing things right is a powerful management concept.
KEN BLANCHARD

Motivational People Powerful
As a leader, the most important earthly relationship you can cultivate is your relationship with yourself.
KEN BLANCHARD

Important Leadership Relationship Yourself
Leadership is about going somewhere. If you and your people don’t know where you are going, your leadership doesn’t matter.
KEN BLANCHARD

Journey Leadership Path People
Vision is knowing who you are, where you’re going, and what will guide your journey.
KEN BLANCHARD

Future Guide Journey Vision Yourself
Your game is only as good as your practice.
KEN BLANCHARD

Game Inspirational One Liner Practice
The best minute you spend is the one you invest in people.
KEN BLANCHARD

Investment People Yourself
What we give our attention to, grows.
KEN BLANCHARD

Attention Growth One Liner
If we want people on the front lines of companies to be responsible for making good business decisions, they must have the same information that managers use to make good business decisions.
KEN BLANCHARD

Business Company Decision People Responsible
Honesty is telling the truth to ourselves and others. Integrity is living that truth.
KEN BLANCHARD

Honesty Integrity Ourselves Truth

No one can make you serve customers well. That’s because great service is a choice.

Related Topics

Popular Authors

No one can make you serve customers well. That’s because great service is a choice.

Related Topics

Popular Authors

More Ken Blanchard Quotes