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No one can make you serve customers well. That’s because great service is a choice.

Ken Blanchard

One of the deepest principles of life and leadership: it’s not about you.
KEN BLANCHARD

Deep Leadership Life Principle Yourself
Effective team leaders adjust their style to provide what the group can’t provide for itself.
KEN BLANCHARD

Leadership Style Team
Start your day with good intentions and set yourself up for a good attitude. It’s not what happens to you that matters but how you respond.
KEN BLANCHARD

Attitude Goodness Intention Reaction
Whether you like it or not, you will leave a leadership legacy.
KEN BLANCHARD

Leadership Yourself
Life is special when you reach out beyond yourself to be a true servant leader for others.
KEN BLANCHARD

Beyond Leader Life Servant Special True
Asking for other’s guidance helps you see what you may not be able to see. It’s always important to check your ego and ask for help.
KEN BLANCHARD

Ego Help Important See
Take what you do seriously, but yourself lightly.
KEN BLANCHARD

Light Serious Yourself
Do your best to succeed and push the limits without violating them.
KEN BLANCHARD

Break Limitation Rule Success
In the past a leader was a boss. Today’s leaders must be partners with their people. They no longer can lead solely based on positional power.
KEN BLANCHARD

Company Leadership Past Power Team Work
Catch people in the act of doing something right.
KEN BLANCHARD

Act People Right
Your game is only as good as your practice.
KEN BLANCHARD

Game Inspirational One Liner Practice
Leadership is about going somewhere. If you and your people don’t know where you are going, your leadership doesn’t matter.
KEN BLANCHARD

Journey Leadership Path People
When you touch – don’t take. Touch people only when you are giving something – reassurance, support, encouragement, whatever
KEN BLANCHARD

Encouragement Generosity Kindness People Touch
Take a minute: look at your goals, look at your performance, see if your behavior matches your goals.
KEN BLANCHARD

Goal Yourself
Leadership is not something you do to people. It’s something you do with people.
KEN BLANCHARD

Leadership People Team Work
The only job security you have today is your commitment to continuous personal improvement.
KEN BLANCHARD

Commitment Improvement Job Leadership

No one can make you serve customers well. That’s because great service is a choice.

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No one can make you serve customers well. That’s because great service is a choice.

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Popular Authors

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