What we give our attention to, grows.
KEN BLANCHARDBeware of putting all your focus into results. While results are important, your people should be your number one area of focus.
More Ken Blanchard Quotes
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Successful organizations have one common central focus: Customers.
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No one can make you serve customers well. That’s because great service is a choice.
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If we want people on the front lines of companies to be responsible for making good business decisions, they must have the same information that managers use to make good business decisions.
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Real communication happens when people feel safe.
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The greatest leaders mobilize others by coalescing people around a shared vision.
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People who feel good about themselves produce good results.
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Everyday do something in relation to everything that’s important to you.
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We can’t control everything in life, that’s for sure, but we can reach out to the people we love to tell them we love and care about them.
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The first principle of ethical power is Purpose… It is the picture you have of yourself – the kind of person you want to be or the kind of life you want to lead.
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The only job security you have today is your commitment to continuous personal improvement.
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Your mind and a computer have one thing in common: neither of them know the difference between the truth and what you tell it.
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Effective team leaders adjust their style to provide what the group can’t provide for itself.
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Too many leaders act as if the sheep. Their people are there for the benefit of the shepherd, not that the shepherd has responsibility for the sheep.
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Customer service should not be a department, customer service is everyone’s job.
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A river without banks is a large puddle.
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All good performance starts with clear goals.
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You have the power to help people become winners.
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Your role as a leader is even more important than you might imagine. You have the power to help people become winners.
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Feedback is the breakfast of champions.
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Do your best to succeed and push the limits without violating them.
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Catching people doing things right is a powerful management concept.
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When you touch – don’t take. Touch people only when you are giving something – reassurance, support, encouragement, whatever
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Before something can become a habit it must first be practiced as a discipline.
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Vision is a lot more than putting a plaque on the wall. A real vision is lived, not framed.
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Don’t wait until people do things exactly right before you praise them.
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Take what you do seriously, but yourself lightly.
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