Real communication happens when people feel safe.
KEN BLANCHARDHumility does not mean you think less of yourself. It means you think of yourself less.
More Ken Blanchard Quotes
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Whether you like it or not, you will leave a leadership legacy.
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Customer service should not be a department, customer service is everyone’s job.
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Leadership is anytime you seek to influence the thinking, behavior, or development of others.
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No one can make you serve customers well. That’s because great service is a choice.
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Catch people in the act of doing something right.
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When you touch – don’t take. Touch people only when you are giving something – reassurance, support, encouragement, whatever
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You have the power to help people become winners.
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Everyday do something in relation to everything that’s important to you.
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Leadership is not something you do to people. It’s something you do with people.
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Everyone knows that not all change is good or even necessary. But in a world that is constantly changing, it is to our advantage to learn how to adapt and enjoy something better.
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Take a minute: look at your goals, look at your performance, see if your behavior matches your goals.
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Before something can become a habit it must first be practiced as a discipline.
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Feedback is the breakfast of champions.
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The only job security you have today is your commitment to continuous personal improvement.
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Empowerment is all about letting go so that others can get going.
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Things not worth doing are not worth doing well.
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Nice guys may appear to finish last, but usually they are running a different race.
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Connect the dots between individual roles and the goals of the organization. When people see that connection, they get a lot of energy out of work. They feel the importance, dignity, and meaning in their job.
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None of us is as smart as all of us.
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Positive thinkers get positive results because they are not afraid of problems.
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Do your best to succeed and push the limits without violating them.
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Leadership is about going somewhere. If you and your people don’t know where you are going, your leadership doesn’t matter.
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Most companies spend all their time looking for another management concept and very little time following up the one they have just taught their managers.
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We can’t control everything in life, that’s for sure, but we can reach out to the people we love to tell them we love and care about them.
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If you want your people to be responsible, be responsive to their needs.
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Too many leaders act as if the sheep. Their people are there for the benefit of the shepherd, not that the shepherd has responsibility for the sheep.
KEN BLANCHARD