“We can’t control everything in life, that’s for sure, but we can reach out to the people we love to tell them we love and care about them.”

Successful organizations have one common central focus: Customers.

Do your best to succeed and push the limits without violating them.

Nice guys may appear to finish last, but usually they are running a different race.

For a manager to be perceived as a positive manager, they need a four to one positive to negative contact ratio.

When you’re committed to something, you accept no excuses, only results.

No one can make you serve customers well. That’s because great service is a choice.

The cure for too much to do is solitude and silence.

Vision comes alive when everyone sees where his or her contribution makes a difference.

Your game is only as good as your practice.

Things not worth doing are not worth doing well.

If becoming a high performing organization is the destination, leadership is the engine.

People who feel good about themselves produce good results.

Take a minute: look at your goals, look at your performance, see if your behavior matches your goals.

As a manager the important thing is not what happens when you are there, but what happens when you are not there.

Business is like tennis. Those who serve well win.

You have the power to help people become winners.

Air you breathe is bad for your lungs so you’ve got to careful and don’t overdue any bad air. Too much pot, too much anything is not good. Your lung is a piece of flesh, a piece of bone. You can injure it.

The Affordable Care Act’s requirement that certain individuals pay a financial penalty for not obtaining health insurance may reasonably be characterized as a tax.

Caresses, expressions of one sort or another, are necessary to the life of the affections as leaves are to the life of a tree. If they are wholly restrained, love will die at the roots.

Anyone singing about trucks, in any form, in any song, anywhere, literally just stop – nobody cares!

I don’t care what anybody says about me as long as it isn’t true.

He might as well plant an oak in a flowerpot, and expect it to thrive, as imagine he can restore her to vigour in the soil of his shallow cares!

I hate banks. They do nothing positive for anybody except take care of themselves. They’re first in with their fees and first out when there’s trouble.

My father was always not concerned about the wealth I have, but every year he would ask me, how much have you given in charity? And how much taxes have you paid?