When you touch – don’t take. Touch people only when you are giving something – reassurance, support, encouragement, whatever
KEN BLANCHARDIf God had wanted us to talk more than listen, he would have given us two mouths rather than two ears.
More Ken Blanchard Quotes
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A river without banks is a large puddle.
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Don’t quack like a duck, soar like an eagle.
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Most companies spend all their time looking for another management concept and very little time following up the one they have just taught their managers.
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For a manager to be perceived as a positive manager, they need a four to one positive to negative contact ratio.
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One of the deepest principles of life and leadership: it’s not about you.
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Perpetual prosperity comes to those who help others.
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As a manager the important thing is not what happens when you are there, but what happens when you are not there.
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When you stop learning you stop growing.
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Real communication happens when people feel safe.
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Connect the dots between individual roles and the goals of the organization. When people see that connection, they get a lot of energy out of work. They feel the importance, dignity, and meaning in their job.
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Your mind and a computer have one thing in common: neither of them know the difference between the truth and what you tell it.
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The best way to develop responsibility in people is to give them responsibility.
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Empowerment is all about letting go so that others can get going.
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If we want people on the front lines of companies to be responsible for making good business decisions, they must have the same information that managers use to make good business decisions.
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A problem only exists if there is a difference between what is actually happening and what you desire to be happening.
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