Customer service should not be a department, customer service is everyone’s job.
KEN BLANCHARDIf becoming a high performing organization is the destination, leadership is the engine.
More Ken Blanchard Quotes
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Feedback is the breakfast of champions.
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Too many leaders act as if the sheep. Their people are there for the benefit of the shepherd, not that the shepherd has responsibility for the sheep.
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Your role as a leader is even more important than you might imagine. You have the power to help people become winners.
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Whether you like it or not, you will leave a leadership legacy.
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Purpose can never be about achievement; it is much bigger.
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Beware of putting all your focus into results. While results are important, your people should be your number one area of focus.
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When you’re committed to something, you accept no excuses, only results.
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As a leader, the most important earthly relationship you can cultivate is your relationship with yourself.
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A river without banks is a large puddle.
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Your game is only as good as your practice.
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Knowing where you are going is the first step to getting there.
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As a manager the important thing is not what happens when you are there, but what happens when you are not there.
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Present thinking people kill the future.
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In fact, Jesus is mentioned 75 times in the Koran.
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Empowerment is all about letting go so that others can get going.
KEN BLANCHARD