“For a manager to be perceived as a positive manager, they need a four to one positive to negative contact ratio.”

When you’re committed to something, you accept no excuses, only results.

No one can make you serve customers well. That’s because great service is a choice.

The cure for too much to do is solitude and silence.

Vision comes alive when everyone sees where his or her contribution makes a difference.

Your game is only as good as your practice.

Things not worth doing are not worth doing well.

If becoming a high performing organization is the destination, leadership is the engine.

People who feel good about themselves produce good results.

Take a minute: look at your goals, look at your performance, see if your behavior matches your goals.

As a manager the important thing is not what happens when you are there, but what happens when you are not there.

Business is like tennis. Those who serve well win.

You have the power to help people become winners.

Take what you do seriously, but yourself lightly.

Knowing where you are going is the first step to getting there.

Learning is defined as a change in behavior. You haven’t learned a thing until you take action and use it.

Everyday do something in relation to everything that’s important to you.

You must go in quest of yourself, and you will find yourself again only in the simple and forgotten things.

Take care with the end as you do with the beginning.

The person who takes no chances generally has to take whatever is left when others are through choosing.

Don’t live by your own rules, but in harmony with nature.

Let the waters settle and you will see the moon and the stars mirrored in your own being.

A man devoid of hope and conscious of being so has ceased to belong to the future.

Not only the thirsty seek the water, the water as well seeks the thirsty.

Those who are able to see beyond the shadows and lies of their culture will never be understood, let alone believed, by the masses.