“For a manager to be perceived as a positive manager, they need a four to one positive to negative contact ratio.”

You have the power to help people become winners.

Take what you do seriously, but yourself lightly.

Knowing where you are going is the first step to getting there.

Learning is defined as a change in behavior. You haven’t learned a thing until you take action and use it.

Everyday do something in relation to everything that’s important to you.

We are not just our behavior. We are the person managing our behavior.

Connect the dots between individual roles and the goals of the organization. When people see that connection, they get a lot of energy out of work. They feel the importance, dignity, and meaning in their job.

Feedback is the breakfast of champions.

People don’t mind being challenged to do better if they know the request is coming from a caring heart.

Effective team leaders adjust their style to provide what the group can’t provide for itself.

Real communication happens when people feel safe.

Purpose can never be about achievement; it is much bigger.

The best way to develop responsibility in people is to give them responsibility.

In the past a leader was a boss. Today’s leaders must be partners with their people. They no longer can lead solely based on positional power.

If we want people on the front lines of companies to be responsible for making good business decisions, they must have the same information that managers use to make good business decisions.

Vision is a lot more than putting a plaque on the wall. A real vision is lived, not framed.

I’m more focused on giving solutions and inspiration more than anything.

You have to be grateful for what you have.

Have the courage to make room for what you want.

I’m not afraid to make mistakes.

I’m not afraid to make mistakes.

Keep telling yourself that things are going to be easy for you even if you don’t know-how.

The best form of saying is doing.

Just be nice to people and be someone people want to work with because if people don’t like working with you it’s just not going to work out.