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When you’re committed to something, you accept no excuses, only results.

Ken Blanchard

Customer service should not be a department, customer service is everyone’s job.
KEN BLANCHARD

Department Job Service
If you don’t seek perfection, you can never reach excellence.
KEN BLANCHARD

Excellence Perfection Seek
Catching people doing things right is a powerful management concept.
KEN BLANCHARD

Motivational People Powerful
One of the deepest principles of life and leadership: it’s not about you.
KEN BLANCHARD

Deep Leadership Life Principle Yourself
Successful organizations have one common central focus: Customers.
KEN BLANCHARD

Focus Success
When you’re committed to something, you accept no excuses, only results.
KEN BLANCHARD

Acceptance Commitment Yourself
When you touch – don’t take. Touch people only when you are giving something – reassurance, support, encouragement, whatever
KEN BLANCHARD

Encouragement Generosity Kindness People Touch
Learning is defined as a change in behavior. You haven’t learned a thing until you take action and use it.
KEN BLANCHARD

Action Behavior Change Learning Yourself
A little flattery makes people feel good about themselves. When you notice someone looking great, give them a compliment.
KEN BLANCHARD

Appearance Feeling Goodness People
A river without banks is a large puddle.
KEN BLANCHARD

One Liner River
Vision is a lot more than putting a plaque on the wall. A real vision is lived, not framed.
KEN BLANCHARD

Live Reality Vision
Do your best to succeed and push the limits without violating them.
KEN BLANCHARD

Break Limitation Rule Success
Your mind and a computer have one thing in common: neither of them know the difference between the truth and what you tell it.
KEN BLANCHARD

Difference Oneself Technology Truth
The first principle of ethical power is Purpose… It is the picture you have of yourself – the kind of person you want to be or the kind of life you want to lead.
KEN BLANCHARD

Leadership Life Photograph Principle Purpose
Empowerment is all about letting go so that others can get going.
KEN BLANCHARD

Empowerment Let Go Success
The best way to develop responsibility in people is to give them responsibility.
KEN BLANCHARD

Development People Responsibility

When you’re committed to something, you accept no excuses, only results.

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When you’re committed to something, you accept no excuses, only results.

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