Customer service should not be a department, customer service is everyone’s job.
KEN BLANCHARDWe are not just our behavior. We are the person managing our behavior.
More Ken Blanchard Quotes
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Positive thinkers get positive results because they are not afraid of problems.
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Everyone knows that not all change is good or even necessary. But in a world that is constantly changing, it is to our advantage to learn how to adapt and enjoy something better.
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Perpetual prosperity comes to those who help others.
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If becoming a high performing organization is the destination, leadership is the engine.
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Take a minute: look at your goals, look at your performance, see if your behavior matches your goals.
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When you touch – don’t take. Touch people only when you are giving something – reassurance, support, encouragement, whatever
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Catching people doing things right is a powerful management concept.
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Present thinking people kill the future.
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Whether you like it or not, you will leave a leadership legacy.
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Real communication happens when people feel safe.
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As a leader, the most important earthly relationship you can cultivate is your relationship with yourself.
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If we want people on the front lines of companies to be responsible for making good business decisions, they must have the same information that managers use to make good business decisions.
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A river without banks is a large puddle.
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If you want your people to be responsible, be responsive to their needs.
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Do your best to succeed and push the limits without violating them.
KEN BLANCHARD