“We are not just our behavior. We are the person managing our behavior.”

Do your best to succeed and push the limits without violating them.

Nice guys may appear to finish last, but usually they are running a different race.

For a manager to be perceived as a positive manager, they need a four to one positive to negative contact ratio.

When you’re committed to something, you accept no excuses, only results.

No one can make you serve customers well. That’s because great service is a choice.

The cure for too much to do is solitude and silence.

Vision comes alive when everyone sees where his or her contribution makes a difference.

Your game is only as good as your practice.

Things not worth doing are not worth doing well.

If becoming a high performing organization is the destination, leadership is the engine.

People who feel good about themselves produce good results.

Take a minute: look at your goals, look at your performance, see if your behavior matches your goals.

As a manager the important thing is not what happens when you are there, but what happens when you are not there.

Business is like tennis. Those who serve well win.

You have the power to help people become winners.

Take what you do seriously, but yourself lightly.

My conscience is informed by reason. It’s like Kant’s categorical imperative: behave to others as you would wish they behaved to you.

There is nothing inevitable about crime and there is nothing inevitable about anti-social behaviour.

The corruption of people is to behave in an inhuman way.

What should a brand leader advertise?

Brand leadership, of course. Leadership is the single most important motivating factor in consumer behavior.

Maybe [success] is because I’m in China and I’m more open. Maybe it’s my independent behavior, or because I participated in certain projects. I have no idea.

If I’m with a man I’m soft and buttery.

We change our behavior when the pain of staying the same becomes greater than the pain of changing. Consequences give us the pain that motivates us to change.