No one can make you serve customers well. That’s because great service is a choice.
KEN BLANCHARDEffective team leaders adjust their style to provide what the group can’t provide for itself.
More Ken Blanchard Quotes
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The greatest leaders mobilize others by coalescing people around a shared vision.
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Your mind and a computer have one thing in common: neither of them know the difference between the truth and what you tell it.
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Positive thinkers get positive results because they are not afraid of problems.
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Knowing where you are going is the first step to getting there.
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One of the deepest principles of life and leadership: it’s not about you.
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The cure for too much to do is solitude and silence.
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Learning is defined as a change in behavior. You haven’t learned a thing until you take action and use it.
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A river without banks is a large puddle.
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Connect the dots between individual roles and the goals of the organization. When people see that connection, they get a lot of energy out of work. They feel the importance, dignity, and meaning in their job.
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Empowering means helping teams develop their skills and knowledge and supporting them to use their talents.
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Life is special when you reach out beyond yourself to be a true servant leader for others.
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Vision comes alive when everyone sees where his or her contribution makes a difference.
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Things not worth doing are not worth doing well.
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If God had wanted us to talk more than listen, he would have given us two mouths rather than two ears.
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The first principle of ethical power is Purpose… It is the picture you have of yourself – the kind of person you want to be or the kind of life you want to lead.
KEN BLANCHARD






