We would take something old and tired and common – coffee – and weave a sense of romance and community around it. We would rediscover the mystique and charm that had swirled around coffee throughout the centuries.
HOWARD SCHULTZGreat companies that build an enduring brand have an emotional relationship with customers that has no barrier. And that emotional relationship is on the most important characteristic, which is trust.
More Howard Schultz Quotes
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The premium single-cup segment is the fastest-growing business within the global coffee industry.
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I believe life is a series of near misses. A lot of what we ascribe to luck is not luck at all. It’s seizing the day and accepting responsibility for your future. It’s seeing what other people don’t see And pursuing that vision.
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We are witnessing a seismic change in consumer behavior. That change is being brought about by technology and the access people have to information.
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The challenge of the retail business is the human condition.
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Starbucks trying to build a different kind of company around the balance of profitably and benevolence. A social conscience. And that isn’t a program it has to be a way of life.
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In life, you can blame a lot of people and you can wallow in self-pity or you can pick yourself up and say listen, I have to be responsible for myself.
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You cant build any kind of organization if you’re not going to surround yourself with people who have experience and skill base beyond your own.
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It’s one thing to dream, but when the moment is right, you’ve got to be willing to leave what’s familiar and go out to find your own sound.
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Success is the by-product when you work toward the target.
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When you’re surrounded by people who share a passionate commitment around a common purpose, anything is possible.
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I think that sometimes the difference between winning and losing, success and failure, is this gray line between will, passion and self-belief that says, ‘I’m going to do this’.
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One of the fundamental aspects of leadership, I realized more and more, is the ability to instill confidence in others when you yourself are feeling insecure.
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Starbucks is not an advertiser; people think we are a great marketing company, but in fact we spend very little money on marketing and more money on training our people than advertising.
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Success is empty if you arrive at the finish line alone.
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At its core, I believe leadership is about instilling confidence in others.
HOWARD SCHULTZ